Logistics Coordinator

hace 2 semanas


San José, San José, Costa Rica Jll A tiempo completo

About JLL

JLL is a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions.

We are committed to our purpose to shape the future of real estate for a better world. Our core values of teamwork, ethics and excellence are fundamental to everything we do.

Job Description

The Logistics Coordinator will be responsible for managing third-party service vendors to ensure they meet contract and defined goals or KPIs. The role involves driving compliance with client minimum service audit standards and principles, identifying opportunities to maximize service at cost, lead times and service utilization ratios.

The successful candidate will follow up with vendors to ensure compliance with local authorities' regulations and applicable labor, tax and insurance regulations. They will also increase customer satisfaction by driving a responsive and effective support scheme.

Key Responsibilities

  • Manage third-party service vendors performance to ensure they meet contract and defined goals or KPIs.
  • Drive compliance with Client's minimum service audit standards and principles.
  • Identify opportunities to maximize the service at cost, lead times and service utilization ratios.
  • Follow up with vendors to ensure compliance with local authorities' regulations and applicable labor, tax and insurance regulations.
  • Increase customer satisfaction by driving a responsive and effective support scheme.
  • Review and Analyze service KPIs to identify and suggest new ways to streamline and drive cost efficiencies.
  • Develop and implement on-going audit processes to inspect vendors' premises and vehicles through an inspection checklist and keep tracking of corrective actions.
  • Ensure all transportation vehicles within the operation comply with clients/government standards/requirements (i.e. technical, operative and good appearance).
  • Drives parking lots and spots guidelines and usage principles working with the Client and property owners to ensure parking spaces are used efficiently and with the best distribution to comply with the client expectations.
  • Complete the third-party personnel on-boarding and off-boarding per applicable SLAs.

Requirements

Academic Background

  • Technical Degree in transportation logistics, Process Engineering, Business Administration or equivalent working experience in the transportation/logistic field.

Experience

  • 1+ years of experience in corporate offices managing employees' transportation services.

Skills

  • High Customer Service attitude as the ability to provide a practical and innovative service experience to the Client and internal associates.
  • Capacity to lead a multi-supply partner team to deliver a seamless and integrated service portfolio.
  • Self-aware, self-motivated and results-driven individual.
  • Passion for winning and biased toward actions to work as part of a team.
  • Capable to adapt to work in a fast-paced and highly changing demanding work environment.
  • Excellent organization and follow-through competences.
  • Effective verbal and written communication across different audiences.

Benefits

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL

We're a global Fortune 500 company, committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



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