Strategic Change Management and Risk Expert

hace 7 horas


San Francisco, Heredia, Costa Rica Citi A tiempo completo

**Overview**

Citi, a leading global bank, seeks a highly skilled Strategic Change Management and Risk Expert to join its team. This role will be responsible for ensuring the accurate and timely delivery of key changes to the business by leading the Global Change Management (GCM) process.

**Key Responsibilities**

  • Create and manage end-to-end calendars with critical steps, dependencies, and dates.
  • Host kick-off calls with change owners to gather stakeholders, begin impact assessments, and identify leads from each functional group to be part of the project.
  • Help change owners craft clear messages that address all stakeholder questions, including Legal & Compliance.
  • Bilateral relationships with potential initiators/change owners, channel leads, and stakeholders through:
    • Provide ongoing 1:1 consultative training to change owners on both process and tools during the course of their GCM, as well as provide general training to raise awareness of GCM process.
    • Facilitate and lead cross-functional meetings.
    • Assist in awareness campaigns and communications of Global Change Management objectives, process.
  • Develop analytics and reporting to track effectiveness of process and identify potential process improvements.
  • Contribute to developing enhancements of Workflow Management tool.
  • Thought leadership in continually reviewing process and identifying improvements.

**Requirements**

  • 5 years of Project Management experience in financial services, control compliance, and/or Third-party management.
  • Experience with workflow systems.
  • Excellent project management and organizational skills.
  • Ongoing relationship building and relationship management skills.
  • Clear and concise written and verbal communication skills.
  • Intermediate/Proficient in Microsoft Office with an emphasis on MS Excel, PPT, and Visio.
  • Self-motivated and detail-oriented.
  • Bachelor's/University degree or equivalent experience.
  • Advanced English.

**What We Offer**

  • A competitive salary of approximately $90,000 per annum.
  • An opportunity to work with a leading global bank.
  • A dynamic and supportive work environment.


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