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Senior HR Support Specialist at Thermo Fisher Scientific
hace 3 semanas
As a Senior HR Support Specialist at Thermo Fisher Scientific, you will play a critical role in delivering exceptional HR services to our employees. Your primary responsibility will be to provide first-line support for various HR inquiries, ensuring that our employees receive timely and accurate information.
Key Accountabilities:
- Respond to HR-related queries via self-service, phone, and chat, utilizing your knowledge of company policies, procedures, and programs.
- Collaborate with colleagues to resolve complex HR issues, applying your problem-solving skills to ensure accurate and timely resolutions.
- Maintain accurate records through efficient data entry, adhering to established processes and protocols.
- Meet performance metrics, upholding high standards of customer service and maintaining a positive demeanor in a fast-paced environment.
What We're Looking For:
- A Bachelor's degree or equivalent experience in Human Resources or a related field, with a proven track record of delivering exceptional customer service.
- Strong knowledge of company policies, procedures, and programs, as well as relevant labor laws and regulations.
- Excellent communication and problem-solving skills, with the ability to adapt to changing priorities and deadlines.
Work Environment:
- This role is based in an office environment with occasional travel required for training and meetings.
- Regularly interacts with diverse groups, including employees, management, and external stakeholders.
- May require periods of intense concentration, prioritizing tasks effectively to meet deadlines.
