Digital Transformation Leader

hace 4 días


San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

About Us

At ServiceNow, we're a company that's dedicated to helping our customers optimize and maintain the health and performance of their enterprise platforms. We believe in the power of technology to drive growth, enhance platform stability, and ensure technical excellence.

The Role

We're seeking a highly skilled Staff Platform Expert Engineer to join our team. As a key member of our ServiceNow Platform Expert team, you'll play a critical role in shaping the architecture, performance, and scalability of our platform.

You will provide technical leadership, architectural guidance, and hands-on expertise to optimize and enhance platform capabilities. Your work will directly impact system performance, reliability, and long-term scalability, ensuring seamless digital experiences for users.

  • Architectural and Development Guidance: Provide expert guidance and oversight to project teams, ensuring adherence to architectural principles, standards, and best practices.
  • Quality Assurance: Champion quality assurance through architectural reviews, audits, and evaluations to maintain high standards of performance, security, and reliability.
  • Performance Monitoring & Analysis: Define key performance indicators (KPIs), implement performance monitoring tools, and proactively optimize system performance.
  • Platform Optimizations & Tuning: Drive configuration and tuning best practices, ensure platform scalability & performance, and ensure high-quality user experience in post go-live scenarios.
  • Technical Innovation & Research: Foster a culture of continuous learning and exploration to stay ahead in technological advancements and emerging trends.
  • Consultation & Best Practices: Support platform engineering teams in implementing capacity management strategies, performance best practices, and scalable architectures.
  • Cross-Functional Collaboration: Partner with engineering teams, product owners, and business stakeholders to deliver well-integrated, high-performance solutions.

Qualifications

To be successful in this role, you'll need:

  • Technical Expertise: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • 8+ years of experience in IT and software development, with 5+ years of hands-on experience with ServiceNow development and/or administration.
  • Strong expertise in ServiceNow scripting (JavaScript, Glide API, Script Includes, Business Rules, Client Scripts, UI Actions, UI Policies, and Flow Designer) and ServiceNow integrations using REST/SOAP APIs and third-party tools.
  • Strong working experience of performance analysis and tuning of Java-based applications – including Java profiling and heap dump analysis.
  • Experience with Relational Databases like PostgreSQL / MySQL and deep knowledge on SQL performance, SQL tuning, and optimization, and understanding of Explain Plans for complex queries.
  • Experience with ServiceNow AI/ML, Virtual Agent, or Predictive Intelligence, alternatively strong experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • Experience with log analysis and monitoring tools (e.g., Splunk preferred).
  • Any ServiceNow Certifications is a plus.

Soft Skills & Leadership

You'll need:

  • Excellent problem-solving skills, with the ability to identify performance bottlenecks and implement scalable solutions.
  • Strong written and verbal communication, including experience presenting technical concepts to stakeholders and leadership.
  • Ability to work independently, prioritize effectively, and drive high-impact technical initiatives.
  • Passion for mentorship, knowledge-sharing, and continuous learning in a cross-functional and collaborative team environment.


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