Technical Tester
hace 17 horas
Company Overview
Amzn Support Srvcs Costa Rica is a leading provider of customer service and support solutions. Our team is dedicated to delivering high-quality services and solutions to our customers, and we are looking for talented individuals to join us. We are committed to innovation, excellence, and customer satisfaction, and we value creativity, teamwork, and open communication.
Job Description
We are seeking an experienced Content Test Specialist to perform testing on Amazon Devices and identify issues that could impact the experience of Alexa Smart Property customers. As a key member of our Quality Assurance Engineering team, you will collaborate with experienced testers to ensure that new and enhanced software releases and devices meet the standards required for a successful customer experience.
Main Responsibilities
- Perform testing on Amazon Devices to ensure functionality of new and existing Alexa Smart Property features.
- Raise defects for all failures observed during testing and track doubts related to the execution of test instructions through pre-defined mechanisms.
- Test several variables of an issue to identify the root cause and report it accordingly.
- FOLLOW SOPs and execute tasks assigned on a daily basis and strive to meet productivity and quality baselines.
- Share, update and acquire knowledge from peers, on-the-job training, and via SharePoint, Wiki, etc.
- Use required tools and follow relevant practices that facilitate smoother operations and eliminate process dependencies.
About the Team
The Alexa Developer Experience and Customer Trust team (ADECT) drives the entire ingestion and certification process for 3P content in Amazon Devices, which involves the entire life cycle from the time a developer submits any content to the time it is put up on the store, and ensuring the high-quality experience for Amazon customers even after that.
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