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Change Management Coordinator

hace 7 días

San José, San José, Costa Rica Western Union A tiempo completo

Company Overview

Western Union is a global leader in the financial services industry, committed to moving money for the better.

With a presence in 200 countries and territories, we serve families, small businesses, multinational corporations, and non-profit organizations.

Our values drive us: purpose-driven, globally-minded, and trustworthy & respectful.

Job Summary

This role requires a highly motivated individual to join our team as a Senior Analyst, Change & Configuration.

The successful candidate will be responsible for coordinating IT Change Management process activities, identifying training needs, coaching users, and performing duties as the acting Change Manager.

Responsibilities

  • Coordinate IT Change Management process activities
  • Identify specific training needs within the organization
  • Capture information and submit Request for Change (RFC) submissions
  • Filter, categorize, and allocate initial priority to RFCs
  • Perform duties as acting Change Manager on a rotational basis

Bonus Benefits

In addition to a competitive salary and benefits package, you'll have opportunities to learn and grow within our dynamic team.