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Credit Risk Associate
hace 1 semana
Job Description
As a Credit Risk Associate - Collections, you will play a critical role in navigating complex calls to understand the nature of queries and accurately assigning them to the relevant team for resolution. Your attention to detail and excellent communication skills will be essential in maintaining accurate records in our internal collection's system of all communication with clients.
Key Responsibilities
- Maintain accurate details of disputes that arise from collection calls for referral to the departments and follow up as needed.
- Investigate all credit items from the assigned portfolio, balancing the account and providing detailed explanations to the customer of the credit balance and offering them the accurate recourse.
- Support the adjustment process and maintain customer records in internal systems.
- Conduct meetings with external clients to discuss completed projects, work in progress, and other pending items.
- Increase accounts to line managers and assist with the review of code of less senior team members, providing mentorship from a technical perspective.
- Work with more senior team members to continuously improve our engineering practices and assist line managers with ad hoc duties.
Requirements
- 2-4 years of experience in collections or a related field.
- Minimum requirement of country qualifications in English and Mathematics.
- Excellent customer services skills and strong written and verbal communication skills.
- Proficiency in Excel, Word, Power Point, and knowledge of Power BI and SAP.
- Customer Services driven with good interpersonal skills and the ability to work with high volumes efficiently and accurately.
- Able to work independently and in a team environment, highly organized, and efficient with excellent attention to detail.
- Proficiency in English is necessary.
About Moody's
Moody's is an integrated risk assessment firm that empowers organizations to make better decisions. We are committed to fostering a diverse and inclusive work environment where employees can grow and develop their careers.
We Are Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity, or any other characteristic protected by law.
