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Senior Operations Support Specialist
hace 2 semanas
Citi is seeking a highly skilled Senior Operations Support Specialist to join our team. This role will provide day-to-day operations support in alignment with Citi's operations support infrastructure and processes.
**Key Responsibilities:**
- Update help content used by Knowledge Hub end users to service client inquiries, as needed.
- Execute work assigned, including annual review certification and change requests.
- Serve as liaison to business for work assignments by asking fact-finding questions, following up on open items, and helping with content approval.
- Conduct needs assessment and update content or develop content-related solutions according to business requirements.
- Research and seek out solutions to inquiries on help content and all other open items related to business, including policy gaps and changes.
- Monitor work progression ensuring completion of assignments by requested due date.
**Qualifications:**
- 0-2 years relevant experience.
- Proficient in Microsoft Office.
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements.
- Self-motivated and detail-oriented.
- Proven organization and time management skills.
- Demonstrated problem-solving and decision-making skills.
- Consistently demonstrates clear and concise written and verbal communication skills.
**Additional Requirements:**
- Bachelor's degree/University degree or equivalent experience.
- Advanced English level (minimum 85%).
- Leadership and people management skills.
- Minimum 2 years of working experience related to Recruiting/Staffing/Human Resources preferred.
- Minimum 2 years of working experience with Workday and Servicenow.
- Strong customer focus, especially in delivering high-quality results.
- Strong verbal and written communication abilities, effective interpersonal skills, and strong attention to detail.
- Proven ability to build and maintain strong virtual and in-person relationships with colleagues, clients, and partners.
- Strong sense of urgency; ability to execute quickly and efficiently.
- Highly organized with strong follow-up skills and the ability to multi-task.
About Citi:
Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
