Voice Data Specialist

hace 5 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Company Overview

Amzn Support Srvcs Costa Rica is a leading provider of data creation, curation, and analytics services for Amazon's Alexa AI. Our team works closely with Amazon Machine Learning (ML) Science and modeling teams to provide critical data that improves Alexa's speech recognition and language understanding capabilities.

Job Description

We are hiring a Data Associate in our SJO team to undertake labeling functions such as transcription, annotation, and dialogue evaluation on speech and text data to assess and improve Alexa's performance. As a Data Associate, you will work on speech and text data, ensuring high-quality labeled data that meets specific key performance indicators.

Required Skills and Qualifications

  • High school or equivalent diploma
  • Proficiency in English grammar and spelling
  • Comfortable working with speech from various dialects and accents
  • Proficient computer skills in MS Office, including basic troubleshooting
  • Excellent communication skills and highly collaborative team player
  • Effective time management and self-motivation
  • Able to respond positively to working in a demanding environment

Benefits

  • Maintain strict confidentiality and follow all applicable Amazon policies
  • Previous experience in a similar environment and proven record of delivery of performance metrics
  • Practical knowledge of data processing needs and trade-offs

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