Salesforce Systems Architect

hace 2 semanas


San Francisco, Heredia, Costa Rica Tebra A tiempo completo

**About the Role**

As a Customer Operations System Administrator, you'll play a pivotal role in driving the digital backbone for practice well-being at Tebra. This exciting opportunity is part of our journey to unlock better healthcare by helping independent practices bring modernized care to patients everywhere.

You'll oversee and administer various Customer Success technology through feature implementation, continued maintenance, and future advancements, ensuring seamless integration with Salesforce, Gainsight, NiceInContact, and other software used by the Customer Success organization.

Your key responsibilities will include:

  • Designing, developing, testing, and iterating workflows in Salesforce, Gainsight, NiceInContact, and other software used by the Customer Success organization.
  • Configuring and administering solutions to the Tebra Customer Operations.
  • Working with cross-functional teams to gather requirements and translate them into technical solution designs.
  • Articulating and demonstrating solutions to internal customers by providing sound recommendations and prescribed best practices.
  • Participating in design reviews and technical discussions with our technology partners and internal stakeholders.
  • Isolating, triaging, and resolving bugs/issues.
  • Executing, managing, and assisting in the development of technology roadmaps.
  • Identifying opportunities to improve existing solutions, features, and functionality.
  • Playing a key role in identifying emerging technology solutions that could align with Customer Success business needs or operational efficacies.

**Your Professional Qualifications**

We're looking for an experienced technology administrator with:

  • A minimum of 3 years of direct experience in technology administration, preferably in a CRM platform like Salesforce.
  • Excel/Google Sheets proficiency in running and creating formula functions, pivot tables, and charts.
  • Nice-to-have: 1+ years of Gainsight administration experience or minimum Level 2 Gainsight certification.
  • Nice-to-have: Experience with telephony/IVR management.
  • A general understanding of database concepts.
  • Experience in a fast-paced production environment on a CRM platform.
  • Administrator experience in a production environment.
  • System integration experience and best practices.
  • Experience with solution designing operationally.
  • Comfortable with concepts and methodologies for effective technology adoption and scaling across various operations.
  • Troubleshooting and problem-solving skills.
  • Strong skills with attention to details.
  • Ability to work with ample autonomy.
  • Versed in programmatic best practices for cross-functional collaboration.
  • Ability to identify systemic issues and make recommendations and implement for future improvements.


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