Digital Intranet Experience Designer

hace 1 día

Alajuela, Alajuela, Costa Rica Splunk A tiempo completo
Role Summary:

The Digital Communications Team at Splunk drives unique storytelling and creative communications that inspire, inform, align and create an emotional connection to Splunk and our impact.

The team spans public relations, social media and influencers, social impact, executive, and employee communications. We are seeking a skilled Internal Comms Specialist to lead all aspects of our company intranet - Pwny ("pony") Portal - including user experience, visual design, content oversight, advancing best practices, evangelizing Pwny as the "single source of truth" for Splunkers, and vendor management.

Key Responsibilities:
  • Oversee the day-to-day operations and management of Splunk's employee Simpplr-based intranet; PWNY.
  • Collaborate with a small and nimble global community of content owners and editors, maintaining overall quality control on content and design as well as developing and implementing policies and standards to ensure effective and engaging intranet content that meets the needs of the business.
  • Drive engagement, encourage adoption of Splunk collaboration tools and insightful analytics to key Splunk stakeholders.
  • Maintain and improve Pwny's visual design, site navigation and overall site structure.
  • Work closely with key stakeholders (principally through our Internal Communications team) to understand needs, create and improve their Pwny presence.
  • Consult with Splunk Information Technology Services on regular software upgrades, technical questions and site enhancements.
  • Assist with troubleshooting and resolving issues.
  • Serve as primary liaison with Simpplr (intranet vendor) and ensure we're making full and appropriate use of available intranet tools.
  • Manage the PWNY homepage to ensure content is current, easy to access and engaging.

Requirements:

  • 3 to 5 years implementing or managing web sites or intranets
  • Strong work ethic and creative problem solver
  • Basic understanding of HTML and components of common web technology
  • Excellent verbal and written (English) communication skills
  • Excellent organizational and project coordination skills
  • Ability to handle sensitive and confidential situations with diplomacy
  • Familiarity with a business environment
  • Internal Communications experience is a plus

What You'll Get Out Of This Role:

As a member of our Digital Communications team, you will have the opportunity to contribute to the development of innovative internal communications strategies that drive business results. You will work closely with cross-functional teams across Splunk to ensure the success of our employee engagement initiatives. If you're passionate about creating compelling digital experiences and driving business outcomes, this role may be the perfect fit for you.

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