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Guest Services Manager

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Key Responsibilities

The ideal candidate for this position will possess a deep understanding of hotel operations, including front desk procedures, room management, and guest services. As a Shift Leader, you will be responsible for:

  • Coordinating group check-in and pre-registration procedures
  • Selling rooms to guests without reservations
  • Anticipating sold-out situations to ensure seamless guest satisfaction
  • Organizing transportation for guests and visitors
  • Issuing safe deposit boxes
  • Counting and securing bank transactions at the beginning and end of each shift
  • Assisting management in motivating and coaching employees

With a strong focus on delivering exceptional customer service, you will be an integral part of our Rooms & Guest Services Operations team. If you are a motivated and organized individual with a passion for hospitality, we encourage you to apply for this exciting opportunity.