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Senior Content Developer
hace 2 semanas
The role of an Associate Technical Writer at Smartsheet involves creating customer-facing content, internal product documentation, and on-demand training materials. This position requires collaboration with various teams to understand and document new product features.
The ideal candidate will have a strong command of the English language, both written and spoken, and be able to distill complex technical information into clear and concise content. Experience with HTML formatting and analytics tools such as Google Analytics is also essential.
This position offers a unique opportunity to work on a SaaS product and contribute to the development of high-quality customer experiences. The successful candidate will be passionate about technology, have a knack for crafting great customer experiences, and be able to learn new technologies quickly.
Key responsibilities include:
- Developing technical articles for the Smartsheet Help website
- Creating content for eLearning modules or videos
- Maintaining the Smartsheet Help and Learning style guide
- Interpreting data from Google Analytics to inform content decisions
The successful candidate will be part of the Smartsheet Global Shared Services organization and report to the Sr. Manager, L&D team.
Smartsheet is committed to fostering an inclusive environment and provides opportunities for professional growth and development. Benefits include fully paid Health & Life insurance, a monthly stipend, 12 days paid Vacation, and access to LinkedIn Learning online courses.
