Supply Chain Coordinator Professional
hace 2 semanas
About Arxada
">Arxada is a pioneering leader with a rich legacy: Over 120 years of creating specialty chemicals and solutions that enhance the performance of our customers and their products. Our solutions, expertise, and support empower them to operate more efficiently, effectively, and sustainably. We are passionate about unlocking high performance and enabling our employees, partners, and customers to realize their full potential. Together, we make daily life safer, cleaner, healthier, and greener.
">The Role
">The Supply Chain Coordinator Professional plays a vital role in coordinating and following up on orders for the LSI business, interacting with stakeholders and customers while delivering exceptional customer service and satisfaction for a standard account base. Key responsibilities include:
">- ">
- Initiating actions for responding to customer service requests for order changes, including maintaining order updates and communicating changes to relevant personnel/departments.">
- Ensuring and providing quality service to both internal and external customers.">
- Maintaining ongoing relationships with customers.">
- Serving as a communication link between customers and the sales team to ensure customer needs are met.">
- Initiating meetings to resolve customer issues due to order delays, backorders, returns, etc., with the appropriate teams (Product Management, Quality Managers, Transportation, Warehousing, etc.).">
- Responsible for timely resolution and communication of various customer complaints and issues, including implementing corrective action plans relating to customer service in collaboration with the Complaints Specialist.">
- Maintaining SAP master data by updating account information.">
- Providing backup support to the team for coverage or when out of the office due to vacation, travel, or illness.">
Requirements
">The ideal candidate should possess:
">- ">
- An advanced degree in logistics, supply chain, or imports-related field preferred.">
- Advanced English level.">
- At least one year of experience in logistics, supply chain, or order management-related roles.">
- Basic knowledge of Excel and Microsoft Word.">
- Knowledge of SAP, Oracle, or similar ERP systems required.">
- Excellent interpersonal skills for negotiating and resolving supply chain issues.">
- Ability to work in a fast-paced environment and interface with various levels of management.">
- Accuracy, problem-solving, multi-tasking, and listening are critical components of this position.">
Why Arxada?
">Arxada offers a dynamic and supportive work environment where you can grow professionally and make a meaningful impact. If you're passionate about empowering high performance and making a difference, we invite you to join our team
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