Hospitality Ambassador
hace 1 semana
**Overview of the Luxury Collection**
The Luxury Collection is a prestigious ensemble of locally authentic hotels and resorts from around the world.
Our hotel teams curate the world's most enriching and desirable destination experiences, guiding our guests on transformative journeys that touch their spirits, enrich their lives, and create lasting memories.
At Marriott Worldwide, we believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Sales & Marketing Position
Promote awareness of brand image internally and externally.
Utilize sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.
Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event.
Encourage guests or callers to purchase or schedule preview package sales/tours.
Explain details and requirements related to attending a sales presentation to potential owners.
Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property.
Determine and give complimentary items to guests as gifts for their patronage (e.g., rewards points, show tickets).
Answer guest questions about property facilities/services.
Receive, record, and relay messages accurately, completely, and legibly.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
Communicate clearly and professionally with others; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Comply with quality assurance expectations and standards.
Perform physical tasks that require lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance.
Stand, sit, or walk for extended periods of time.
- Marriott International is an equal opportunity employer.
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