Cloud Security Expert
hace 2 días
Micro Focus is an entrepreneurial company that puts its people first. We believe that helping our employees grow in their careers helps them better support our customers.
We invest heavily in our people, recognizing that they are our greatest asset in delivering exceptional results.
Job DescriptionThis is an exciting opportunity to join our CyberRes SaaS team as an ArcSight Support Engineer Tier II. You will be part of a dynamic team that is passionate about delivering world-class customer support and driving innovation in the field of cloud security.
In this role, you will have the chance to work with cutting-edge technologies, collaborate with cross-functional teams, and contribute to the development of our ArcSight SaaS offerings.
Your key responsibilities will include:
- Troubleshooting and resolving complex technical issues with our ArcSight SaaS environment.
- Providing direct ownership of customer issues from end-to-end, ensuring timely resolution and excellent customer satisfaction.
- Categorizing and prioritizing ArcSight support requests using our ticketing system to track issues and provide up-to-date status and information.
- Collaborating with our Site Reliability Engineering (SRE) team to deploy new ArcSight tenants and containers to AWS.
- Assisting Customer Success Managers with onboarding customers to our ArcSight SaaS offering.
- Assisting with ArcSight user setup, such as new SaaS user setups and password resets.
- Recommendating and performing system upgrades and patching of the ArcSight SaaS environment on AWS.
To be successful in this role, you will need:
- A Bachelor of Science in Computer Science, Information Technology, or a related field, or equivalent experience or certification.
- 4+ years of customer support, IT operations, or help desk experience.
- 2+ years of direct experience in managing or implementing ArcSight technology either on-premises or within AWS or Azure-based deployments.
- Hands-on experience with AWS cloud environments.
- Experience managing Linux-based systems in a cloud environment.
- Experience with compliance programs and frameworks such as NIST, CIS, HIPAA, ISO 27001, GDPR, FedRAMP/FISMA, SOC 2, or PCI DSS is a significant plus.
- Advanced English Level.
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