Client Governance and Compliance Specialist
hace 1 día
About This Opportunity
This is an exciting opportunity to join IBM's Managed Security Services team as a Security Services Manager. In this role, you will be responsible for providing governance, oversight, and leadership for MSS operational security activities.
Your key responsibilities will include:
- Providing governance, oversight, and leadership for MSS operational security activities, including understanding change requests, tuning, SLA/Service Quality metrics, and processes as required.
- Communicating issues, requests, and status directly with MSS senior management.
- Participating in MSS operational cadence calls with stakeholders.
- Providing visibility and leadership to MSS and client in critical situations and sensitive projects.
- Coordinating, reviewing, and delivering root cause analyses for MSS service delivery defects.
- Establishing and maintaining communications with the client point of contact through daily/weekly status calls, status reports, etc.
- Documenting all communications and agreements with the client related to MSS operational and security activities for historical tracking purposes.
- Coordinating escalations and engaging the appropriate delivery teams to satisfy client needs.
- Coordinating operational portal training.
- Leading periodic status meetings with internal and client stakeholders.
- Producing and conducting periodic MSS operational review teleconferences or on-site meetings per contractual agreements with client key stakeholders to review the contents of a monthly governance report illustrating the value IBM brings to the client.
- Preparing and delivering weekly and monthly reports, and quarterly executive-level reviews illustrating the value IBM brings to the client as agreed upon per client governance schedule.
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