Site Reliability Expert

hace 1 día


San Francisco, Heredia, Costa Rica Sysco Costa Rica A tiempo completo

**Company Overview:**

Sysco Costa Rica is a leading provider of food and support services. Our team works diligently to ensure our customers receive the highest quality products and experiences.

**Job Summary:**

We are seeking an experienced Site Reliability Engineer to join our team. The successful candidate will be responsible for developing and refining strategies and processes for support issue tracking, collaborating with cross-functional teams, and contributing to strategic discussions to drive the evolution of our product suite.

**Key Responsibilities:

- Develop and refine strategy and process for all support issue tracking from intake through resolution in conjunction with senior members of the team.
- Collaborate with Level 1 support teams, DevOps, Engineering, and customers to inform decisions and implement improvements.
- Complete RCA on critical and high impact issues to reduce and ultimately eliminate recurring issues.
- Evaluate technology strategy, solutions, resources, process, and compliance with guidance from the SRE Manager.

**Requirements:

- Bachelor's degree in computer science, computer engineering or related field, or relevant training.
- 3-5 years' experience in technical operations support role.
- 3 years' experience with enterprise cloud platforms.
- Availability to work extended or off-cycle hours and participate in a 24/7 Site Reliability on-call rotation.

**Preferred Qualifications:**

- Experience with AWS.
- Experience with APM tools such as DataDog, New Relic, Nagios and Splunk.
- Experience in an agile development environment.

**Benefits:**

- Hybrid work arrangement
- Private Medical Insurance
- Asociacion Solidarista
- Life Insurance
- Personal Day Off


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