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IAM Support Engineer for Cloud Security Solutions

hace 3 semanas

Alajuela, Alajuela, Costa Rica Micro Focus A tiempo completo

At Micro Focus, we strive to be one of the world's largest enterprise software providers. We deliver mission-critical technology and supporting services that help our customers worldwide manage core IT elements of their business so they can run and transform—at the same time.

About Our CyberRes SaaS Organization

We are seeking an Identity and Access Management (IAM) Support Engineer Tier II to join our team. This is an excellent opportunity to increase your existing IAM, AWS, and customer implementation and support skills with room for advancement into site-reliability-engineering, development, professional services, leadership, and other roles.

Key Responsibilities:

  • Troubleshoot and resolve issues with our identity and access management (IAM) SaaS offerings, including both product-related and cloud (AWS) infrastructure problems.
  • Take direct ownership of customer issues from end to end, resolving all requests and incidents.
  • Categorize and prioritize IAM support requests utilizing ticketing to track issues and provide up-to-date status and information.
  • Work with our site reliability engineering (SRE) team to help deploy new IAM and containers to AWS.
  • Assist the customer success team with on-boarding customers to our IAM SaaS offering.
  • Assist with user identity and access management, such as new SaaS user setups and password resets.
  • Recommend and perform system upgrades and patching of the IAM SaaS environment on AWS.

Required Skills and Qualifications:

  • Bachelor of Science in Computer Science, Information Technology, or a related field, or equivalent experience or certification.
  • 4+ years customer support, IT operations, or help desk experience.
  • 2+ years direct experience in either managing or implementing identity and access management (IAM) technology either on-premises or within AWS or Azure-based deployments.
  • Hands-on experience with AWS cloud environments.
  • Experience managing Linux-based systems in a cloud environment.
  • Advanced English Level.

Why Choose Micro Focus?

Our CyberRes SaaS team is an entrepreneurial environment that puts people first. We believe that helping our employees grow in their careers helps them better support our customers. The most significant investment we can make to improve our business is in our people.