Regional Operations Manager
hace 1 semana
Citi Security and Investigative Services (CSIS) is a comprehensive security and investigative team that safeguards Citi's assets, integrity, and reputation worldwide. We achieve this by offering in-house professional security services and independent investigations to clients across all of Citi's businesses and regions, as well as partnerships with other Citi business groups, law enforcement agencies, governments, and industry counterparts.
The role involves managing the day-to-day operations in alignment with the CSIS Global Operations franchise manual. This includes overseeing the maker processes of global and regional CSIS Third Party Management (TPM) activities, such as on-boarding, contract management, ongoing monitoring, and termination. Additionally, this position will enhance the operational processes related to vendor management and invoice operations.
Key Responsibilities:
- Manage day-to-day activities of the CSIS Operations Center Team in a supervisory capacity
- Provide input to performance measurements of teams and provide coaching
- Provide expert guidance and support on the development of key controls, standard processes, operating procedures, and promulgation of best practices
- Interface with Security Managers, Sourcing Managers, Third Party Officers (TPOs), Business Activity Owners (BAOs), Sector and Regional Risk teams, and other Citi business stakeholders on a regular basis
- Design and implement regional CSIS Third Party Management (contracts management) internal processes and provide control infrastructure guidance when necessary
- Review and coordinate documentation of all operational activities with vendors
- Authorize that vendors are correctly classified and in compliance with Citi's policies
- Confirm that vendors meet their contractual obligations (service provided on time with quality)
- Monitor and ensure that all ongoing monitoring of controls are closed as per the target close date
- Ensure accurate payments by anticipating monthly invoices amounts
- Monitor and process Purchase Orders (PO) and invoices of both CASP and Non CASP vendors as per Citi policies and controls
- Manage communications with vendor and accounts payable contacts
- Oversee expense allocation of security & investigative expenses monthly
- Review reconciliations between actual payments and accounting information month end
- Prepare reports based on CSIS management and/or functions needs
- Apply problem-solving skills to determine the root cause for problems and suggest solutions
- Exhibit leadership skills regardless of reporting lines
- Support senior management presentations as required
- Participate in continuous improvement activities
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