Maintenance Operations Coordinator
hace 14 horas
We are seeking a skilled Maintenance Operations Coordinator to oversee all maintenance requests at Betterwho. The ideal candidate will possess excellent organizational skills and the ability to think critically.
Key Responsibilities:
- Ensure a positive resident experience
- Qualify incoming work orders by asking exploratory questions regarding the maintenance concern
- Troubleshoot maintenance issues
- Dispatch service through the preferred vendor network
- Follow up on work orders consistently until completion
- Compare invoices to the requested work and address discrepancies
- Manage the Vendor network
- Schedule and perform semi-annual surveys of every property in the portfolio
- Source new vendors and promote lasting relationships with current vendors
- Execute all other duties assigned by the Company Owners or Property
Requirements:
- Positive, up-beat attitude; unwavering ethics and a strong sense of responsibility
- Great troubleshooting experience: understands how to walk customers through an issue to truly understand the problem
- Excellent customer service and negotiation skills
- Strong attention to detail
- Leadership experience recommended
- Repair work experience preferred
- Relevant licenses and certificates may be required
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