Hotel Reservation Specialist

hace 4 días


San José, San José, Costa Rica Marriott Worldwide A tiempo completo

About the Job: We are seeking a skilled and dedicated Hotel Reservation Specialist to join our team. In this role, you will be responsible for processing all reservation requests, changes, and cancellations received by phone, fax, or mail.

Duties and Responsibilities:

  • Process reservation requests, changes, and cancellations in a timely and accurate manner.
  • Identify guest reservation needs and determine appropriate room type based on availability and rate.
  • Verify room availability and rate before confirming reservations.
  • Explain guarantee, special rate, and cancellation policies to callers.
  • Accommodate and document special requests.
  • Answer questions about property facilities and services.
  • Follow sales techniques to maximize revenue.
  • Input and access data in reservation system.
  • Indicate special room reservation types by inputting correct code and rate into reservation system.
  • Follow proper escalation procedures when addressing guest concerns.

Requirements and Qualifications:

  • High school diploma or equivalent required.
  • Previous experience in customer service or hospitality industry preferred.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment.
  • Basic knowledge of computer systems and software applications.


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