Client Support Specialist
hace 5 días
As a Client Support Specialist at Digital Risk, LLC., you will play a critical role in delivering exceptional client experiences. In this role, you will be responsible for assisting clients with complaints and questions regarding our products and services.
Mphasis applies next-generation technology to help enterprises transform businesses globally. Our Front2Back Transformation approach is centered around delivering hyper-personalized digital experiences to clients and their end customers.
**Responsibilities:**
- Provide accurate information to clients regarding company offerings.
- Resolve client issues promptly and efficiently.
- Utilize effective communication skills to de-escalate tense situations.
**Requirements:**
- Fluent English language proficiency (B2 or above).
- Basic understanding of MS Office applications.
- Good to have:
- Previous customer service experience.
- Financial background.
- Experience working towards goals and objectives.
- Sales experience.
- Intermediate to advanced Excel skills.
- SAP knowledge.
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