Reliability Solutions Engineer
hace 2 días
About the Role
We are seeking an experienced Reliability Solutions Engineer to join our team in a Platform Specialist capacity. This role will be responsible for leading the problem resolution process for clients, from analysis and troubleshooting, to deploying workarounds or fixes.
As a key member of our global team, you will have a unique opportunity to gain first-hand experience with the latest technologies and be supported by a global team of IBMers to grow your technical skills and develop your career.
This role may require some attention after normal working hours in order to troubleshoot and resolve production issues experienced by clients. You will be part of a collaborative environment that values innovation, trust, and personal responsibility.
Your Key Responsibilities
- Be the point of contact for clients, responsible for the management and ownership of client service requests.
- Identify and investigate issues, using troubleshooting techniques in order to provide advice and guidance to clients.
- Work in a global team located in US, Canada, Ireland, China, India, and Australia, collaborating with IBMers to share recommendations, solutions, and ideas.
- Look for enhancements and innovative solutions to help the services scale and improve existing technical support tools, procedures, or processes.
- Develop and enhance your technical knowledge via projects and assignments, as well as through IBM's world-class learning platform.
Required Technical and Professional Expertise
- 0-2 years of experience in a software development and delivery role.
- 0-2 years of experience in Cloud/DevOps engineering and/or Linux administration.
- Familiar with at least one major public cloud provider or large-scale private/hybrid cloud using container orchestration.
- Familiar with a modern configuration management framework (Puppet, Ansible, Chef, etc.).
- Production familiarity with one or more monitoring frameworks (Nagios, Prometheus, etc.).
- General scripting skills in at least one language (BASH, Python, Ruby, etc.).
- Familiar with source control management such as (git, subversion, etc.).
- Understanding of software development life cycle and delivery process.
- Ability to manage multiple projects, while ensuring that commitments and timetables are met.
- Ability to partner with internal stakeholders to design operational solutions.
Preferred Technical and Professional Expertise
- Production Kubernetes/OpenShift experience strongly preferred.
- Familiarity with change management workflows.
- Familiarity with ELK/EFK stack (ElasticSearch, Logstash/Fluentd, and Kibana).
- Familiarity with SQL and/or NoSQL datastores (DB2 and Oracle data services).
- Familiarity with distributed event streaming platform (Kafka, etc).
About IBM
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment opportunities.
Salary Range: $80,000-$120,000 per year
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