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Job Overview
The ERC Team Manager will set the vision, direction, and culture of their teams by managing individual and team performance expectations and goals. This role requires strong leadership skills, attention to detail, and organizational abilities to manage confidential and sensitive employee information.
Main Responsibilities
- People Management: Leads and develops a team of 20-25 associates, responsible for overall direction, performance management, coordination, and evaluation.
- Project Management: Identifies customer impacting issues and implements solutions to increase customer satisfaction.
- Communication: Maintains departmental content in all channels and responds to escalations with root cause analysis and recommendation.
- Customer Service: Manages key stakeholders both internal & external and partnering with them for process enhancement.
