Custom Journey Program Manager

hace 1 semana


San José, San José, Costa Rica Tcs Expeditions A tiempo completo

Job Summary

TCS World Travel is seeking a highly organized and detail-oriented Program Coordinator to support our Private Custom Travel team. This is an exciting opportunity to join a dynamic team and contribute to the delivery of exceptional luxury travel experiences.

About the Role

The successful candidate will be responsible for various tasks, including:

  • Working with Program Management to update and proof trip itineraries and guest documents
  • Owning health and safety data input and measures
  • Facilitating supplier onboarding to Master Service Agreements
  • Managing monthly guest insurance orders
  • Other ad-hoc projects and administrative duties

Key Accountabilities

- Distribute Requests for Proposals (RFP's) among the Program Management team
- Assist with itinerary updates
- Complete a final update and proofing of each guest's final documents
- Create and assemble documents and files for each program
- Update and maintain supplier data in Salesforce
- Send new and existing suppliers Master Service Agreement, facilitate negotiation of terms
- Data entry and management of various trackers and tools related to company Health and Safety initiatives and processes
- Manage relevant trip data entry in Salesforce
- Develop insurance quotes and process insurance for guests
- Conduct destination risk assessments
- Support department administrative and accounting tasks, regular use of TCS financial system (Softrip)
- On an ad-hoc basis, conduct research using the web or company databases and materials, and organize and present findings to staff
- Create and maintain specific resource, training, and operations files
- Provide general administrative support for the smooth functioning of the department including filing, data entry, assembling, collating, and managing mailings and packages, completing expense reports, etc
- Set up meetings both internally and with outside vendors
- Serve as backup to other roles in the event of staff travel/out-of-office

Requirements and Skills

To be successful in this role, you will need:

  • 2+ years of administrative support, clerical, or general office experience
  • Demonstrated ability to build successful working relationships with colleagues and vendors
  • Proficient in Microsoft Word, Excel, and Outlook
  • Excellent written and verbal communication skills
  • High level of accuracy, attention to detail, and strong organizational skills
  • Database experience preferred (e.g. Salesforce)
  • Tech savvy; Smart sheet and AXUS or other relevant software experience a plus
  • Ability to work cross-collaboratively in cross-functional teams
  • Flexible and works well under pressure
  • Positive can-do attitude
  • General knowledge of world geography and interest in luxury travel is a plus

What We Offer

We provide a competitive salary, various employee discounts and offers, and career progression opportunities.



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