Quality Assurance Professional
hace 4 días
Job Summary:
The Quality Assurance Analyst plays a pivotal role in ensuring the accuracy of performed processes adhering to the client's QA standards. This individual will be responsible for auditing back-office tasks and phone calls, conducting QA disputes/rebuttals process, QA calibration, and coaching sessions. Additionally, they will implement preventive/corrective actions when applicable.
Key Responsibilities:
- Perform QA control tasks on defined processes
- Conduct effective QA dispute process
- Lead QA calibration sessions with clients and internal stakeholders
- Conduct QA coaching sessions based on QA results and findings
- Communicate quantitative and qualitative findings from QA results
- Monitor efforts to resolve issues and track progress
- Identify areas for improvement to enhance process efficiency
- Data analysis to provide insights to the business on a regular basis
- Implement corrective/preventive actions
- Design and implement QA control processes (including creation of reporting and QA SOPs)
Requirements:
- 2+ years of experience in a QA analyst role
- English-Spanish language proficiency (oral and written 90% or higher)
- Intermediate knowledge of QA practices, theories, tools, and detection/prevention techniques
- Process mapping and process analysis expertise
- Intermediate to advanced Excel skills
- Strong stakeholder management skills
- Attention to detail
- Strong analytical and problem-solving skills
- Excellent verbal and written communication skills
- Creative and innovative thinker
- Strong time management skills
- Self-driven/proactive
- Teamwork and collaboration to work effectively with all business partners (supervisors, training department, and other stakeholders)
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