Enterprise Platform Optimizer

hace 1 semana


San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

About Us

We are a global company that helps organizations optimize and maintain the health and performance of their enterprise platforms. Our ServiceNow Platform Expert team is a high-performing group of talented individuals dedicated to enhancing efficiency, scalability, and reliability across key ServiceNow instances and digital platforms.

The Role

We're looking for a Staff Platform Expert Engineer to join our team. As a key member of our ServiceNow Platform Expert team, you'll contribute to shaping the architecture, performance, and scalability of our platform.

You will provide technical leadership, architectural guidance, and hands-on expertise to optimize and enhance platform capabilities. Your work will directly impact system performance, reliability, and long-term scalability, ensuring seamless digital experiences for users.

  • Architectural and Development Guidance: Provide expert guidance and oversight to project teams, ensuring adherence to architectural principles, standards, and best practices.
  • Quality Assurance: Champion quality assurance through architectural reviews, audits, and evaluations to maintain high standards of performance, security, and reliability.
  • Performance Monitoring & Analysis: Define key performance indicators (KPIs), implement performance monitoring tools, and proactively optimize system performance.
  • Platform Optimizations & Tuning: Drive configuration and tuning best practices, ensure platform scalability & performance, and ensure high-quality user experience in post go-live scenarios.
  • Technical Innovation & Research: Foster a culture of continuous learning and exploration to stay ahead in technological advancements and emerging trends.
  • Consultation & Best Practices: Support platform engineering teams in implementing capacity management strategies, performance best practices, and scalable architectures.
  • Cross-Functional Collaboration: Partner with engineering teams, product owners, and business stakeholders to deliver well-integrated, high-performance solutions.

Qualifications

To succeed in this role, you'll require:

  • Technical Expertise: Experience in integrating AI into work processes, decision-making, or problem-solving.
  • 8+ years of experience in IT and software development, with 5+ years of hands-on experience with ServiceNow development and/or administration.
  • Strong expertise in ServiceNow scripting (JavaScript, Glide API, Script Includes, Business Rules, Client Scripts, UI Actions, UI Policies, and Flow Designer) and ServiceNow integrations using REST/SOAP APIs and third-party tools.
  • Strong working experience of performance analysis and tuning of Java-based applications – including Java profiling and heap dump analysis.
  • Experience with Relational Databases like PostgreSQL / MySQL and deep knowledge on SQL performance, SQL tuning, and optimization, and understanding of Explain Plans for complex queries.
  • Experience with ServiceNow AI/ML, Virtual Agent, or Predictive Intelligence, alternatively strong experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • Experience with log analysis and monitoring tools (e.g., Splunk preferred).
  • Any ServiceNow Certifications is a plus.

Soft Skills & Leadership

You'll need:

  • Excellent problem-solving skills, with the ability to identify performance bottlenecks and implement scalable solutions.
  • Strong written and verbal communication, including experience presenting technical concepts to stakeholders and leadership.
  • Ability to work independently, prioritize effectively, and drive high-impact technical initiatives.
  • Passion for mentorship, knowledge-sharing, and continuous learning in a cross-functional and collaborative team environment.


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