Medical Solutions Coordinator

hace 7 días


San Francisco, Heredia, Costa Rica Stryker A tiempo completo
About Stryker

Stryker is a world-renowned medical technology company dedicated to improving healthcare outcomes.

Key Responsibilities
  • Collaborate with new users to set up accounts on our platform.
  • Provide technical assistance and troubleshoot software issues.
  • Manage patient-specific items workflow for our manufacturing teams.
  • Correlate account data between internal systems.
  • Support project improvement tasks with internal departments and external vendors.
Business Objectives
  • Set up deliveries of finished products to the field.
  • Promptly provide ETA and tracking information for patient-specific items.
  • Proactively communicate with customers regarding delays.
  • Maintain confidentiality of proprietary, sales, confidential company information, and patient data.
General Responsibilities
  • Learn procedures, policies, processes, systems, and technology required.
  • Work on problems in limited scope; purposefully learn while gaining experience.
  • Demonstrate ownership and integrity of work.
  • Build stable relationships.
  • Contribute to projects as a team member.
Preferred Qualifications
  • Ability to manage multiple work processes and respond to support requests.
  • Show close attention to detail.
  • Ability to manage multiple projects while adhering to deadlines with minimal supervision.
  • Proficiency in Microsoft Office.
  • Experience with Excel functions and macros.
  • Customer Support experience (Technical support preferred).
Education Requirements
  • Associate's degree or equivalent.
  • 2+ years of experience in a customer support role preferred.


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