Integration Support Specialist

hace 1 semana


San Francisco, Heredia, Costa Rica Patientpop A tiempo completo

Company Overview

PatientPop is a leading provider of innovative healthcare solutions, dedicated to empowering practices with seamless integration capabilities. Our mission is to bridge the gap between healthcare providers and technology, enhancing patient care and operational efficiency.

Job Description

We are seeking an experienced Integration Support Specialist to join our Technical Services team. As a key member of our Integration-Activations team, you will serve as the primary point of contact for enabling integrations between PatientPop and practice EMR/PMS/Scheduling Systems.

Your primary responsibilities will include:

  • Monitoring reactive caseloads for Tier 1 Integration support, integration walkthroughs, and post-activation troubleshooting.
  • Cultivating in-depth knowledge of PatientPop's Integration product to serve as a Subject Matter Expert for customers and internal teams.
  • Assisting in achieving Time-to-Resolve quarterly metrics.
  • Maintaining a CSAT of 4.8 or higher and providing exceptional customer experience through proactive identification of solutions and resolutions.

Required Skills and Qualifications

To be successful in this role, you must possess:

  • A BA/BS degree from an accredited university.
  • 1-3 years of experience in a customer-facing position, preferably in a technical support environment.
  • Proficient technical aptitude.
  • A proven track record of meeting quotas.
  • Superb critical thinking skills.
  • Outstanding verbal and written communication skills.

Benefits

We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as opportunities for professional growth and development.



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