Employee Central Support Analyst
hace 4 días
**Job Overview**
BCD Travel Corporate is seeking a talented Employee Central Support Analyst to join our team. As an Employee Central Support Analyst, you will play a crucial role in providing expert support for SuccessFactors Employee Central.
The successful candidate will have prior experience in a professional work environment, strong technical aptitude, and excellent analytical, problem-solving, and time-management skills. They will also possess strong commercial English verbal and written communication skills and exhibit strong security and confidentiality practices.
Responsibilities:
- Support the HR community, managers, and employees who utilize Employee Central
- Respond to cases in a timely manner and meet established SLAs
- Manage tables for Position, Cost Center, Job Codes, and Location Codes
- Research issues escalated by users and determine root cause
- Document cases and issues and replicate errors or situations if possible
- Engage vendors as necessary by opening cases
- Manage reporting requests and determine if reports should be generated as standard or ad hoc reports
- Respond to cases related to provisioning and ensure security of company resources
- Make recommendations to improve accuracy and processes
- Perform day-to-day data validation and spot checks to ensure ongoing data integrity
- Conduct troubleshooting to identify and resolve system and employee data issues
Requirements**
To be successful in this role, you will need:
- Prior experience in a professional work environment
- Strong technical aptitude
- Excellent analytical, problem-solving, and time-management skills
- Strong commercial English verbal and written communication skills
- Strong security and confidentiality practices
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