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Operational Finance Associate
hace 3 semanas
About Our Team: At World Fuel Services, our employees are the backbone of our global success. With over 5,000 professionals worldwide, we pride ourselves on being industry leaders due to the diverse talents and skills of our team members.
We foster an entrepreneurial and culturally-diverse environment where innovative thinking, collaboration, and efficient execution are highly valued. This high-performance culture enables us to drive sustained growth.
Role Overview: The Financial Operations Coordinator II - Billing plays a key role in providing exceptional customer service through accurate and timely invoicing to our valued customers, as well as the processing of invoices from suppliers.
This individual must possess excellent written and verbal communication skills, along with a strong customer service mindset.
Responsibilities:
- Daily Invoicing for fuel deliveries, services, and other revenue within the department's Service Level Agreements (SLAs)
- Review and verification of all supporting documents related to invoicing customers
- Collaboration with other WFS Corp departments to ensure data accuracy and timely resolution of exception conditions
- Point of contact to customers, ensuring timely customer support
- Fielding questions from internal and external associates, keeping management informed of issues and concerns while responding promptly and accurately
- Maintaining reports and logs to ensure completeness of incoming data, track status of exceptions, and ensure regulatory compliance
- Cross-functional coordination to improve the department's efficiency and effectiveness
- Identifying opportunities for continuous process improvement and automation
- Other duties as assigned
Requirements:
- Possess polished communication skills with a strong sense of customer service
- Be proficient in Microsoft Office Suite, including Excel and Word
- Be able to work autonomously, as well as with team members, in a fast-paced, deadline-driven, multi-cultural environment
- Be self-motivated and have excellent time management skills
- Have an excellent English level (B2 or higher)
- Have a well-developed skill of attention to detail
- Be able to adapt to the changing needs of the business
- Exhibit strong organizational, problem-solving, and analytical skills
- Process automation is preferred
