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Company Overview:
We are Experian, the world's leading global information services company. Our mission is to unlock the power of data to create more opportunities for consumers, businesses, and society.
We are proud to be certified as a Great Place To Work and have been named one of the 100 Best Companies to work for by FORTUNE.
We help our clients make smarter decisions, identify consumers, and collect through best-in-class data and innovative technology.
About This Role:
This is an exciting opportunity to join our team as a Product Support Specialist. As a key member of our Product Management team, you will provide strong product and market support to drive revenue growth in the North American market.
You will actively engage with cross-functional teams, including Product, Marketing, Sales, and Operations, to develop and implement go-to-market plans and product strategies.
Your expertise will be utilized to manage and improve business operational procedures, develop sales training and client-facing materials, and ensure product libraries are current relative to product collateral.
Key Responsibilities:
- Provide product support and market intelligence to drive revenue growth
- Develop and implement go-to-market plans and product strategies
- Manage and improve business operational procedures
- Develop sales training and client-facing materials
- Maintain external and internal facing marketing product documentation
Requirements:
- 5-7+ years of experience in product support, client services, or related field
- Solid understanding of the Financial Services industry (credit experience preferred)
- Strong communication skills and ability to interface with various stakeholders
- High sense of urgency and ability to navigate a matrix environment
- Experience managing projects and multiple stakeholders
