Junior Finance Representative

hace 2 semanas


San Francisco, Heredia, Costa Rica British American Tobacco A tiempo completo

British American Tobacco is a global leader in the tobacco industry, with a commitment to creating a better tomorrow.

We are seeking a highly skilled Junior Finance Representative to join our team in Heredia, Costa Rica.

Job Description

This role is part of GBS Finance and involves resolving inquiries about contracts, payments, payment dates, products, promotions among others.

The ideal candidate will have experience working under pressure, at least 1 year of contact service experience, and excellent problem-solving and customer service skills.

We offer a range of benefits, including advanced use of Microsoft Office programs and C1 English Level required.

Accountabilities:

  1. Resolve customer inquiries and issues in a timely and professional manner
  2. Provide excellent customer service and build strong relationships with clients
  3. Work closely with the Team Lead to align with account critical metrics
  4. Stay up-to-date with company policies and procedures
  5. Contribute to the improvement of processes and procedures to provide a more effective customer service

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