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Country Office and HR Specialist
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About ClearSource
ClearSource is a business process outsourcing company with operations in the United States, Philippines, and Costa Rica. We provide specialized services to clients looking to streamline their processes and improve efficiency.
Job Overview
We are seeking an experienced Country Office and HR Specialist to join our team in Escazu, Costa Rica. This role will be responsible for providing day-to-day direction in all aspects of human resources, including supervision and support call center. The ideal candidate will have a strong understanding of Costa Rican labor law and standard employment practices.
Key Responsibilities
- Provide day-to-day direction in all aspects of human resources, including supervision and support call center.
- Implement assignments agreements, hiring, interviews, and training new staff for CR employees.
- Be responsible for employees' life cycle which includes onboarding, change management, and termination of employees.
- Develop and assist with the implementation of human resource programs for the CR office with a concentration on labor law and legal issues.
- Handle discipline and termination of employees in accordance with company policy.
- Oversee the planning and holding of occasional employee events, such as training graduation events or other all-employee events.
- Provide constructive and timely performance evaluations.
- Receive and process mail, including invoices, packages, etc.
- Initiate payments to vendors, reimbursement requests to employees, etc.
- Work with the company's accountants/bookkeepers to ensure that all invoices and receipts are properly organized.
- Manage the company's small, but growing, Escazu office, including the procurement and maintenance of office supplies and equipment.
- Assist with the management of staff payroll, including payroll dispute research and resolution.
- Oversee the efforts of third-party janitorial services to ensure office cleanliness.
- Manage the company's assets and equipment (procurement, storage, delivery to employees working from home, inventory management, receiving and/or replacing returned equipment, etc.).
- Organize and maintain all digital and physical files for the office.
- Manage technology needs of the country manager and overall office.
- Provide administrative support to the country manager and other team members.
- Set up and manage local accounts and companies, including those of banks, accountants, payroll, recruiting, and legal firms.
- Conduct online research as needed to perform the responsibilities of the role.
- Make travel and lodging arrangements for visiting clients and employees.
- Research and purchase various personal and professional items, as needed.
- Assist with the management of the country manager's calendar.
Requirements
- Fully bi-lingual, English and Spanish.
- Resourceful—a great problem solver.
- Very organized and detail-oriented.
- Strong analytical and problem-solving skills.
- Ability to think and act strategically in a business setting—to add value rather than just executing tasks as told.
- High level of emotional intelligence and self-awareness.
- Ability to work independently while also feeling part of a team.
- Reliable and driven but able to contribute to a fun and relaxed work environment.
- Tech savvy.
- Self-motivated, dependable, and thorough.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Thorough understanding of country-specific employment laws as warranted.
- Ability to easily travel to and from the office as needed.
Education and Experience
- BS/BA in human resources, international relations, or other business-related fields or an equivalent amount of experience and training.
- 5 years of relevant experience in both office management and human resources.
- At least two years of international human resource experience.
- Fluency in English.
- Masters degree, MBA, or a related advanced degree preferred.
- SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential preferred.
