Operations Bill To Cash- Collections Analyst Expert

hace 12 horas

Heredia, Costa Rica Bosch Group A tiempo completo

**Job Description** Position Summary**

The Accounts Receivable analyst is responsible for the Bill to Cash end-to-end process in the Business Service Center.
Completing daily Collection tasks.
**General Job Responsibilities**
- The Collections Analyst is responsible for various activities in the Bill to Cash end-to-end process (B2C) in the Business Service Center, including:

- Research and reconcile medium complexity overdue accounts/invoices.
- Maintain accurate record of past due accounts and collection efforts.
- Process and send statements.
- Maintain customer files.
- Performs customer portfolio auditing functions accurately and meets audit deadlines.
- Handle customer communication for the business unit.
- Follow up on payment on accounts and customer deductions, resolve short pays, debit memos and unused credits with customer.
- Learn how to generate work-plans to meet targets and manage workload balances with senior assistance.
- Implement processes and activities required in the invoice to cash process/deduction through training, skill acquisition and continuous improvement.
- Maintain specific customer accounts and all support documentation required.
- Maintain updated Work Instructions (WI) within the team by making the necessary changes to it.
- Management reviews, special projects and ad hoc requests are all part of normal job duties.
- Provide high level of customer services.
- Work in a team environment, which involves collaboration and use of team-based methods and tools.
- Identify issues on a timely manner and provide visibility to the management team when something is going to impact negatively to the operation.
- Look for solutions, generate and communicate process improvement ideas.
- Reports and addressing customer inquiries.
- Participate in team meetings, internally and stakeholders.
- Attend and/or contribute on trainings (internal).
- Perform other functions related to the position.
**Qualifications**
- Advanced student in accounting or a related field (Accounting, Business Administration)
- Strong computer skills including MS Office (Excel) and Adobe Reader, banking portals, and other ERP systems, SAP is a plus.
- Minimum of 2/3 years in an accounts receivable role, or accounting experience.
Experience in a Shared service center is a plus.
- English level B2+ or C1.
- Teamwork.
- Communication.
- Result orientation.

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