Engineering Manager, Managed Services

hace 2 semanas


San José, San José, Costa Rica Canonical - Jobs A tiempo completo

This role is an opportunity for a technologist with a passion for Linux and Cloud technologies to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products.
If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at Canonical.
**Engineering Manager**

The BootStack team designs, builds, and operates modern distributed systems on private infrastructure for customers.
From Kubernetes to OpenStack and everything in-between, you'll be working with the latest technology in a fast-paced engineering environment.
As a BootStack Engineering Manager for the BootStack team, you will be responsible for managing the engineers that oversee day-to-day Managed Service of customer environments, including customer service management, managed services operations and consistent product improvement engineering.
Collaboration with customers, product engineering, and operations is critical to success.
**As an Engineering Manager you will**:

- Manage a growing engineering team to optimise the quality and velocity of both development and operations
- Identify and measure team health indicators
- Implement disciplined engineering and operations processes
- Represent the BootStack team with respect to stakeholders, customers, and external teams
- Ensure proper team focus on priorities, milestones, and deliverables
- Work to meet service level agreements with customer deployments around the globe
- Deliver quality managed services in a consistent, timely manner
- Bachelors (or equivalent) education in a technology field
- Proven track record of professional experience of either software delivery using Python, Go, C, C++, Java, or similar and/or managing operations teams
- Proven experience with OpenStack
- Demonstrated strong commitment to testing methodologies and maintainable code quality
- Experience with Linux system administration, Ubuntu/Debian a plus
- Strong communication and cooperation skills
- Experience with agile software development methodologies
- Experience working in and managing distributed teams
- Technical aptitude for understanding complex distributed systems
- Experience with cloud topologies and technologies
- Travel to team and company events and customer meetings, roughly 20% or less

**About Canonical**

Canonical is a growing, international software company that works with the open-source community to deliver Ubuntu - the world's #1 cloud operating system.
Our mission is to realize the potential of free software in the lives of individuals and organisations.
Our services are helping businesses worldwide to reduce costs, improve efficiency and enhance security with Ubuntu.
We offer:

- Learning and Development
- Competitive Salary
- Recognition Rewards
- Priority Pass for travel
- Flexible working option

LI-Remote



  • San José, San José, Costa Rica Canonical - Jobs A tiempo completo

    The BootStack TeamWe design, build, and operate modern distributed systems on private infrastructure for customers. From Kubernetes to OpenStack and everything in-between, you'll be working with the latest technology in a fast-paced engineering environment.As an OpenStack Engineering Manager for the BootStack team, you will be responsible for managing...

  • Cloud Engineering Manager

    hace 2 semanas


    San José, San José, Costa Rica Canonical - Jobs A tiempo completo

    This role is an opportunity for a technologist with a passion for Linux and Cloud technologies to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products.If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry...


  • San José, San José, Costa Rica Canonical - Jobs A tiempo completo

    This role is an opportunity for a technologist with a passion for Linux and Cloud to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products.If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at...

  • Cloud Engineering Manager

    hace 3 semanas


    San José, San José, Costa Rica Canonical - Jobs A tiempo completo

    This role is an opportunity for a technologist with a passion for Linux and Cloud to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products.If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at...


  • San José, San José, Costa Rica World Fuel Services A tiempo completo

    At World Fuel Services, our employees are the key to our global success.We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team.Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued.Our high-performance...


  • San José, San José, Costa Rica Percona A tiempo completo

    Percona is looking for a Director of Managed Services.This is a critical role for us and will be leading teams of expert DBA's who will manage customers critical infrastructure 24x7x365.As the Director of Managed Services, you will lead globally distributed teams of expert DBAs who manage customers critical infrastructure 24X7.You will provide strategic...

  • Managed Services Engineer

    hace 3 semanas


    San José, San José, Costa Rica Airespring A tiempo completo

    Job Description GENERAL PURPOSE The Managed Services Engineer will be responsible for successfully managing, creating, designing, implementing and turning up AireSpring's services that include, but are not limited to:· Data & Voice Services SDWAN /MPLS Hosted/Cloud PBX/VoIP Manage IP enhancements and procedures to support the Operations Department.Focus is...


  • San José, San José, Costa Rica Percona A tiempo completo

    About the RoleThe Director of Managed Services will lead our global teams of expert DBAs who manage customers' critical infrastructure 24/7. You will provide strategic direction and guidance to ensure exceptional customer satisfaction and excellent quality of service.This role reports directly to the VP of Subscription Services and requires a strong...

  • Services Success Manager

    hace 1 semana


    San José, San José, Costa Rica Softwareone A tiempo completo

    Job Function: Global Service Delivery Centre Operations Why SoftwareONE?:The role:- As a Service Success Manager, you will provide support to customer stakeholders across, CxO, Operations and Business Units, in order to make sure we deliver business outcomes with the best customer and delivery experience resulting in customer retention and new...


  • San José, San José, Costa Rica Nitel A tiempo completo

    **work hours**:Monday - Friday, 9am - 6pm CT**the position**We pride ourselves on our amazing team, the driving force behind our growth and our awesome brand.As a member of the Managed Services Center (MSC) team, you will provide support for our customers complex networks.This support will include active monitoring of the customers networks, proactive...


  • San José, San José, Costa Rica Softwareone A tiempo completo

    Job Summary:We are seeking an experienced Service Success Manager to join our global services team. The ideal candidate will have a proven track record in service delivery and customer management, with strong problem-solving and consultative skills.Key Responsibilities:Develop and maintain strong relationships with customer stakeholders across multiple...

  • Engineering Manager

    hace 3 días


    San José, San José, Costa Rica Canonical - Jobs A tiempo completo

    Canonical Ubuntu is the most widely used OS for public cloud instances across every major public cloud.Our team builds, tests, and publishes the base Ubuntu images used by millions to ensure optimal performance and security in their cloud estate.We aim to deliver the very best public cloud VM experience, as well as specialized images for specific purposes on...

  • Data Services Manager

    hace 2 semanas


    San José, San José, Costa Rica Pfizer A tiempo completo

    About PfizerPfizer is a global biopharmaceutical company that applies science and technology to deliver innovative healthcare solutions. Our commitment to innovation drives everything we do, from research and development to manufacturing and delivery of safe, effective, and high-quality medicines and vaccines.Job Description:SAP Data Services Manager Role...


  • San José, San José, Costa Rica Canonical - Jobs A tiempo completo

    This is an opportunity for a software engineering manager with a passion for distributed systems operations to help us transform the future of identity management at Canonical.Experience in the identity and access management (IAM) field is desirable but not required.You will work with upstream open source projects, alongside internal teams to deliver high...

  • Engineering Manager

    hace 3 semanas


    San José, San José, Costa Rica Canonical - Jobs A tiempo completo

    This is an engineering management role to lead the reboot of our Landscape systems management solution for Ubuntu.Ubuntu is growing rapidly in the enterprise, with estates expanding from cloud, to bare metal servers, to vSphere clusters, and of course desktops and devices.Ubuntu is easy to deploy and configure, one node at a time, but it's difficult to know...


  • San José, San José, Costa Rica Canonical - Jobs A tiempo completo

    Drive the future of collaborative open source development tooling as part of the Launchpad team.This is an opportunity for a motivated engineering manager with a passion for open source software, Linux, and web services to join our distributed team.Launchpad is a robust platform for managing open source development projects.It includes code hosting and...


  • San José, San José, Costa Rica Softwareone A tiempo completo

    About SoftwareONEAt SoftwareONE, we are committed to delivering exceptional customer experiences. As a Service Success Manager, you will play a crucial role in ensuring that our customers achieve their business outcomes with the best possible delivery experience.Key Responsibilities:Develop and maintain strong relationships with customer stakeholders across...

  • Engineering Manager

    hace 1 semana


    San José, San José, Costa Rica Bairesdev A tiempo completo

    Who We areBairesDev is proud to be the fastest-growing company in America.With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business.To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional growth...


  • San José, San José, Costa Rica Canonical - Jobs A tiempo completo

    Role Overview:The Cloud Engineering Manager will lead a team of engineers in delivering high-quality software products.About Canonical:We work with the open-source community to deliver Ubuntu, a world-class free software platform.Your Key Responsibilities:* Build and lead a team of engineers* Develop talent through coaching and mentoring* Demonstrate...


  • San José, San José, Costa Rica Bairesdev A tiempo completo

    Who We areBairesDev is proud to be the fastest-growing company in America.With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business.To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional growth...