Transfer Agent I

hace 4 semanas

San José, San José, Costa Rica Midland Credit Management, Inc. A tiempo completo

**About Us**

We are more than a specialty finance company providing debt recovery solutions for consumers.
We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families.
We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results.
If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you
The **Transfer** Agent** is responsible for responding to incoming consumer phone calls, processing consumer disputes, payment questions, credit reporting questions, general inquiries, updating the Company's business records and track consumers dissatisfiers.
The agent is responsible for delivering on the Consumer Bill of Rights in all interactions with customers (internal/external), while balancing company and departmental needs.
The agent must be able to obtain and evaluate all relevant information to handle inquiries and complaints.
Given the regulatory oversight of the business it is vital the specialist adhere to company policies and procedures.
This position is shift-based, and the workload is largely task-based and tactical utilizing pre-established guidelines, with tasks identified under the guidance and supervision of the manager.
**Responsibilities**:

- Handle credit reporting questions.
- Handling consumer verbal disputes on collection accounts.
- Interdepartmental communications and follow up on cases.
- Research and respond to consumers' specific inquiries about bankruptcy.
- Responding to consumers' general inquiries about collection accounts.
- Route calls to specific departments.
- System documentation and codes removal/adding.
**Requirements**:

- High School Diploma (Bachillerato en Educacion Media).
- English B1.
- +18 years old.
- PC skills (Microsoft: Outlook & Teams specially).
- Problem solving, time management, organizational & customer service skills.
- Preferred: +1 year of experience in customer service role.
**Work Location**:

- Work will be permanently performed from the site (Altos del Mas x Menos Sabana).
**What We Offer**

We understand the important balance between work and life, fun and professionalism, and corporation verse community.
We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.
Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.
We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.
All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.

  • Transfer Agent I

    hace 2 semanas

    San José, San José, Costa Rica Midland Credit Management, Inc. A tiempo completo

    **About Us**We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by...

  • Transfer Agent I

    hace 4 semanas

    San José, San José, Costa Rica Midland Credit Management, Inc. A tiempo completo

    **About Us**We are more than a specialty finance company providing debt recovery solutions for consumers.We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families.We know that the only way to support this mission is by...

  • Transfer Agent I

    hace 3 semanas

    San José, San José, Costa Rica Midland Credit Management, Inc. A tiempo completo

    **About Us**We are more than a specialty finance company providing debt recovery solutions for consumers.We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families.We know that the only way to support this mission is by...

  • Transfer Agent I

    hace 4 semanas

    San José, San José, Costa Rica Midland Credit Management, Inc. A tiempo completo

    **About Us**We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by...

  • Agent Liaison

    hace 2 semanas

    San José, San José, Costa Rica beBee Careers A tiempo completo $40.000 - $50.000

    Job OverviewWelcome to a world of luxury and exceptional service. As an Agent-guest Relations professional, you will be the face of our organization, ensuring that every guest feels welcome and cared for throughout their stay.We are seeking a skilled and friendly individual to join our team in providing top-notch service to our guests. The ideal candidate...

  • Customer Experience Specialist

    hace 2 semanas

    San José, San José, Costa Rica beBee Careers A tiempo completo ₡450.000 - ₡500.000

    Job DescriptionOverview: As an agent, you will answer incoming calls from customers about general inquiries, billing, payments, basic tech support, and customer service, also you will document your interactions.Key Responsibilities:Handle telephone calls from customers per the established criteriaResolve problems efficiently and professionally

  • Rtr Specialist I

    hace 3 semanas

    San José, San José, Costa Rica Emerson A tiempo completo

    Emerson is seeking a motivated and experienced accounting professional to join our team as a RtR Specialist I in San José Province, Escazu, Costa Rica.As an Accounting specialist at Emerson, you will have the opportunity to contribute to a renowned organization that is dedicated to making a positive impact in the world.With our strong values of integrity,...

  • Rtr Specialist I

    hace 2 semanas

    San José, San José, Costa Rica Emerson A tiempo completo

    Emerson is seeking a motivated and experienced accounting professional to join our team as a RtR Specialist I in San José Province, Escazu, Costa Rica. As an Accounting specialist at Emerson, you will have the opportunity to contribute to a renowned organization that is dedicated to making a positive impact in the world. With our strong values of integrity,...

  • Accountant I

    hace 2 semanas

    San José, San José, Costa Rica IGT A tiempo completo

    Location: Escazu, CR, 1502-1250- Requisition ID: 13345**Responsabilidades**:Responsable de los diferentes procesos contables y suministro de información oportuna para la toma de decisiones- Gestionar el proceso de cuentas por cobrar a Proveedores de agentes de PDV.- Conciliar el gasto por combustible de la flotilla.- Custodiar y archivar contratos,...

  • Accountant I

    hace 4 semanas

    San José, San José, Costa Rica Igt A tiempo completo

    Location: Escazu, CR, Requisition ID: 13345**Responsabilidades**:Responsable de los diferentes procesos contables y suministro de información oportuna para la toma de decisiones- Gestionar el proceso de cuentas por cobrar a Proveedores de agentes de PDV.- Conciliar el gasto por combustible de la flotilla.- Custodiar y archivar contratos, devoluciones de...