Retail Agent

hace 5 días

Heredia, Costa Rica Css Corp A tiempo completo

**Job Title**: Retail Agent
**Work Location**: Ultra Lag, Lagunilla, Heredia.
**Experience**: More than 6 months Call Center Experience.
**Education Qualification**: High School Diploma

**Roles and Responsibilities**:

- 20%- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy.
Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up.
Documents details of customer interaction into system.
- 20%- Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences
- 20%- Keeps customers informed on the status of their order, reconciles errors in a cost-effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled
- 10%- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier
- 20%- Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc.
- 10%- Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases

**Required Skills & Desired Skills**
- Proficiency in English Level >B2+
- Active listening
- Attention to detail
- Empathy
- Critical thinking
- Speed to solution

  • Retail Agent

    hace 7 días

    Heredia, Costa Rica CSS Corp A tiempo completo

    **Job Title**: Retail Agent **Work Location**: Ultra Lag, Lagunilla, Heredia. **Experience**: More than 6 months Call Center Experience. **Education Qualification**: High School Diploma **Roles and Responsibilities**: - 20%- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of...

  • Supervisor De Ventas Retail

    hace 4 días

    Heredia, Costa Rica Dhl Express A tiempo completo

    En DHL Express, nuestro propósito es "Conectar a las personas, mejorar vidas".Somos la empresa más internacional del mundo, "la gran máquina amarilla", como nos encanta llamarla.Específicamente en nuestra región de América Central y del Sur, cubrimos 15 países, desde el Parque Nacional Tikal en Guatemala, hasta Ushuaia en Tierra del Fuego -...

  • Supervisor De Ventas Retail

    hace 4 días

    Heredia, Costa Rica Dhl Express A tiempo completo

    Requerimientos del puesto: * Lic.en Administración y/o carrera universitaria afín.* Mínimo 5 años de experiencia en Ventas o atención al cliente.* Experiencia en manejo de equipos * Manejo de MS Office  Window (excel-word-power point) * Dominio de idioma inglés a nivel avanzado.Cualidades:   * Desarrollar activamente las relaciones con los clientes *...

  • Uspb Ccar/capital Planning Sr Analyst

    hace 1 semana

    Heredia, Costa Rica Citi A tiempo completo

    This role as US Personal Banking (USPB) Comprehensive Capital Analysis and Review (CCAR)/Capital Planning Analyst role is expected to plan and execute Capital Planning / CCAR / FP&A activities to produce financial projections for USPB products (Branded Cards, Retail Services or Retail & Mortgage), working closely with FP&A product teams and Corporate...

  • Uspb Ccar/capital Planning Analyst

    hace 1 semana

    Heredia, Costa Rica Citi A tiempo completo

    This role as US Personal Banking (USPB) Comprehensive Capital Analysis and Review (CCAR)/Capital Planning Analyst is expected to plan and execute Capital Planning / CCAR / FP&A activities to produce financial projections for USPB products (Branded Cards, Retail Services or Retail & Mortgage), working closely with FP&A product teams and Corporate FP&A. **Key...

  • Agente de Servicio Spa

    hace 1 día

    Heredia, Costa Rica Marriott International, Inc A tiempo completo

    **Job Number** 23093020 **Job Category** Spa **Location** Costa Rica Marriott Hotel Hacienda Belen, 700 meters west from Bridgestone/Firestone, Heredia, Costa Rica, Costa Rica **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our Spa Specialists play an important role in support of a number of vital...

  • Agente De Servicio Spa

    hace 7 días

    Heredia, Costa Rica Marriott International, Inc A tiempo completo

    **Job Number** 23068492**Job Category** Spa**Location** Costa Rica Marriott Hotel Hacienda Belen, 700 meters west from Bridgestone/Firestone, Heredia, Costa Rica, Costa Rica**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-Management***Our Spa Specialists play an important role in support of a number of vital Spa...

  • Agente De Servicio Al Cliente Spa

    hace 6 días

    Heredia, Costa Rica Marriott International, Inc A tiempo completo

    **Job Number** 22212348**Job Category** Spa**Location** Costa Rica Marriott Hotel Hacienda Belen, 700 meters west from Bridgestone/Firestone, Heredia, Costa Rica, Costa Rica**Schedule** Part-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-Management***Our Spa Specialists play an important role in support of a number of vital Spa...

  • Agente De Servicio Al Cliente Spa

    hace 7 días

    Heredia, Costa Rica Marriott International, Inc A tiempo completo

    **Job Number** 24046088**Job Category** Spa**Location** Costa Rica Marriott Hotel Hacienda Belen, 700 meters west from Bridgestone/Firestone, Heredia, Costa Rica, Costa Rica VIEW ON MAP**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-Management***Our Spa Specialists play an important role in support of a number of vital Spa...

  • Agente De Servicio Al Cliente Spa

    hace 7 días

    Heredia, Costa Rica Marriott International, Inc A tiempo completo

    **Job Number** 24097135**Job Category** Spa**Location** Costa Rica Marriott Hotel Hacienda Belen, 700 meters west from Bridgestone/Firestone, Heredia, Costa Rica, Costa Rica VIEW ON MAP**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-Management***Our Spa Specialists play an important role in support of a number of vital Spa...

  • Data Management Intermediate Analyst C11

    hace 7 días

    Heredia, Costa Rica Citi A tiempo completo

    The Data Mgmt Intmd Analyst is a developing professional role.Deals with most problems independently and has some latitude to solve complex problems.Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices.Good understanding of how the team and area integrate with others in accomplishing the objectives of...