Computer Operator Ii
hace 7 días
Location: San Jose, CR, 1502-1250- Requisition ID: 10212**Responsibilidades**:
Monitoreo de los sistemas centrales, resolución de tiquetes, monitoreo de espacios de almacenamiento de los servidores, pendiente de los sorteos, resolución de problemas a nível de servidores y cliente final.
- Trabaja para construir una asociación efectiva con el cliente a diario.
Escucha a los clientes y hace las preguntas adecuadas para determinar sus requisitos.
- Realiza resolución de problemas de nível intermedio de sistemas y servidores relacionados con sistemas host, middleware, aplicaciones y herramientas existentes de acuerdo con los procedimientos establecidos con una supervisión mínima.
- Realiza monitoreo de red de nível intermedio confirmando la disponibilidad del conjunto de herramientas, utilizando herramientas para la verificación de servicios y detectando, reportando, escalando y documentando anomalías de acuerdo con los procedimientos establecidos.
- Supervisa la seguridad lógica mediante el uso de herramientas y procedimientos establecidos.
- Realiza un monitoreo de nível intermedio de sistemas y servidores confirmando la disponibilidad del conjunto de herramientas, utilizando herramientas para la verificación de servicios y detectando, reportando, escalando y documentando anomalías de acuerdo con los procedimientos establecidos.
- Realiza la resolución de problemas de nível de entrada de tecnologías de red relacionadas con dispositivos de red IP y transportes troncales de acuerdo con los procedimientos establecidos, utilizando las herramientas existentes con una supervisión mínima.
- Ejecuta, valida y recupera con precisión los procesos definidos en las listas de verificación operativas para garantizar que todo el procesamiento de sorteos, procesamiento de fin de día, equilibrio del sistema, mantenimiento del sistema de archivos, solicitudes de cambio, transferencias y entregas de informes / archivos, mensajes y detalles del premio mayor, ubicaciones del sistema / configuraciones y solicitudes de clientes internos / externos.
- Coordina, ejecuta, valida, rastrea, da seguimiento y escala de manera adecuada las solicitudes de los clientes internos y externos de acuerdo con las pautas establecidas.
- Presenta recomendaciones para crear y / o mantener procedimientos operativos y listas de verificación.
- Se adhiere a los acuerdos de nível de servicio siguiendo los requisitos de desempeño establecidos por el SLA.
**Requisitos**:
**Educación**:Bachillerato universitario o tecnico en Informatica.
**Experiência** de 2 a 5 años de experiência en Centro de datos, en soporte final.
Tecnologías de la información, soporte T.I
**Conocimientos**:
Linux, línea de comandos, bases de datos SQL y My SQL.
Herramientas Ofimática.
Manejo de Office.
Ingles nível Intermedio alto (escrito y conversacional)
**Habilidades**:
- Pensamiento analitico
- Responsabilidad
- Orientación al cliente
- Energia personal
- Capacidad de Comunicación.
- IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.
IGT is an equal opportunity employer.
We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws.
We thank all applicants for applying; however, only those selected to interview will be contacted._
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