O365 Collaboration Services Sme

**Why Kyndryl**

Kyndryl is a market leader that thinks and acts like a start-up.
We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day.
So why work at Kyndryl?
We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities.
We invest heavily in you - not only through learning, training, and career development, but also through the flexible working practices and stellar benefits that help you grow and progress long-term.
And we give back - from planting 90,000 trees in our first 3 months as part of our One Tree Planted initiative to the Corporate Social Responsibility and Environment, Social and Governance practices embedded within everything we do, we are committed to powering human progress in an ethical, sustainable way.
**Your Role and Responsibilities**

The O365 Subject Matter Expert will be part of a Workspace Collaboration Services team responsible for implementing, maintaining and supporting all components of the Office 365 systems.
Individual must be able to lead efforts in troubleshooting and remediation of a variety of technical issues associated with O365 or its supporting systems.
This position includes management of End User Productivity (EUP) infrastructure projects, platforms and L3 support as necessary.
The detailed job responsibilities are listed below.
Major Duties and Responsibilities:

- Leverage deep platform knowledge in assigned technologies to implement long-term process improvements.
- Administration function.
- Strong PowerShell scripting skills
- Hybrid Exchange environment
- Skype for Business Online.
- Office Online.
- Azure Active Directory.
- SharePoint Online.
- OneDrive for Business.
- Enterprise Mobility and Security

**Required Technical and Professional Expertise**
- Knowledge and implementation experience of deploying other O365 Functionality, e.g.
Teams, Planner, Flow, Groups, etc.
- Provide timely support that delivers a stable, secure global collaboration & communications platform following internal methodologies, processes and standards.
- Technical Leader in keeping current with existing and emerging technologies, providing input to technology roadmaps.
They are also given the responsibility of discussing other issues or challenges if faced by anyone, with the team
- Experience coordinating and managing escalation with Microsoft support.
- Ability to coordinate with teams, vendors and partners as needed for problem resolution.
- Lead and/or participate in various projects: strategic and operational initiatives.
Create scripts which will automate most feasible routine tasks.
- Document processes and procedures for maintenance and support.
Should create various documentations which in turn will help others to refer in future for their own purposes.
- Participation in development of strategic plans for the collaboration team.
- Provide level-3 operational support for collaboration platforms.
Off-hours Oncall support and a flexible schedule to accommodate a global team will be required.
- Excellent written and oral communication skills (English).
- Ability to communicate with both technical and non-technical audiences
- Ability to assimilate new information quickly
- Ability to troubleshoot complex problems
- Strong customer service skills, attention to detail, sense of urgency, and the ability to offer guidance and mentorship to junior team members
- Excellent interpersonal skills and a "can do" attitude in a team environment
- Self-motivated, self-directed person.
- Ability to work with and support a globally dispersed team.
**Preferred Technical and Professional Experience**
- Certifications MCSA/MCSE: Exchange 2010/2013/2016/O365
**Required Education**

High School Diploma/GED

**Preferred Education**

Associate's Degree/College Diploma

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are.
We welcome people of all cultures, backgrounds, and experiences.
But we're not doing it single-handily: Our Kyndryl Inclusion Networks (KINs) are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice.
This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture.
That's the Kyndryl Way.
**Other things to know**

**Primary Job Category**

Technical Specialist

**Role (Job Role)**

Systems Management Specialist

**Employment Type**

Full-Time

**Contract Type**

Regular

**Position Type**

Early Professional

**Travel Required**

No Travel

**Company**

(Y014) Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada

**Is this role a commissionable / sales incentive based position**

No