Service Controller

hace 2 semanas


San Francisco, Heredia, Costa Rica Netser Group A tiempo completo

Empresa dedicada a la entrega de servicios de tecnología para Latinoamérica y el Caribe, se encuentra en la búsqueda de profesional con experiência en atención a clientes, recepción de casos/tickets de servicios para Verificación de calidad y níveles de servicio.
**Funciones**:

- Persigue la Calidad del Servicio, de una manera eficiente bajo las condiciones de SLA prometidas dentro de los costos aceptados.
- Su contacto es con cada uno de los países para supervisar que los casos se hagan de la mejor manera.
- Como supervisor de personal IT, necesita tener conocimientos de IT y soporte de DSS/HELPDESK / Desk Site Support.
- Interactúa con personal técnico y clientes finales.
**Conocimientos y habilidades**:

- Dominio avanzado de excel.
- Dominio avanzado de inglés.
**Perfil del Cargo**:
Avalar una experiência mínima de 3 años de experiência en atención directa a los clientes o cargos similares.
Experiência como Call Dispatcher, atención al cliente, call center o áreas afines.
Debe ser capaz de manejar múltiples tareas simultáneamente con fechas y plazos concurrentes.
**Idioma**:
Es imprescindible que tenga y demuestre conocimiento del idioma inglés escrito (nível intermedio) y conversacional.
Interesados adjuntar hoja de vida actualizada.
Tipo de puesto: Tiempo completo, Permanente

Pregunta(s) de postulación:

- What is your salary expectation?
(colones)

Experiência:

- servicio al cliente: 3 años (Deseable)
- supervisión de personal: 3 años (Deseable)

Idioma:

- inglés (Deseable)


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