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The incumbent will be responsible for maintaining a clean and safe work environment, adhering to company policies and procedures, and providing exceptional guest service. They will also be required to develop positive working relationships with colleagues and support the team in achieving common goals.
Key Responsibilities- Maintain a clean and safe work environment by reporting accidents, injuries, and unsafe work conditions to manager.
- Foster a culture of excellence by following all company policies and procedures, ensuring uniform and personal appearance are clean and professional, and protecting company assets.
- Provide exceptional guest service by welcoming and acknowledging guests according to company standards, anticipating and addressing their service needs, assisting individuals with disabilities, and thanking them with genuine appreciation.
- Communicate effectively by speaking with others using clear and professional language, preparing and reviewing written documents accurately and completely, and answering telephones using appropriate etiquette.
- Develop and maintain positive working relationships with colleagues by complying with quality assurance expectations and standards, moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 25 pounds without assistance, and standing, sitting, or walking for an extended period of time or for an entire work shift.
The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world's most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.
