Systems Analyst

hace 8 horas

Heredia, Costa Rica Citi A tiempo completo

The Systems Analyst (Payments Production Support) deals with most problems independently and has some latitude to solve complex problems.
Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices.
Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family.
Applies analytical thinking and knowledge of data analysis tools and methodologies.
Requires attention to detail when making judgments and recommendations based on the analysis of factual information.
Typically deals with variable issues with potentially broader business impact.
Breaks down information in a systematic and communicable manner.
Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information.
Moderate but direct impact through close contact with the businesses' core activities.
Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.
**Responsibilities**:

- The Systems Analyst (Payments Production Support) provides technical and business support for users of Citi Applications.
- Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
- Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
- Act as a liaison between users/traders, interfacing internal technology groups and vendors
- Participates in disaster recovery testing
- Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
- Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
- Exchanges ideas and information
- Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
- Performs other duties and functions as assigned in a concise and logical manner.
- Acts as SME to senior stakeholders and /or other team members.
- This position requires to be on call (including weekends) in a full week schedule rotation between team members

**Qualifications**:

- 2-4 years experience as systems analyst, technical support, development
- Good understanding and hands on experience on Unix, Shell scripting, Batch jobs handling (Autosys/any other tool)
- Basic knowledge of SQL language sentences (SELECT, UPDATE, DELETE, JOINS) and Oracle, MSSQL database basic technology knowledge
- Basic knowledge but NOT mandatory of WebLogic and WebSphere technologies
- Knowledge/ experience of problem Management Tools and ticket handling.
- Evaluates (sometimes complex) situations using multiple sources of information
- Good knowledge of the business and its technology strategy
- Consistently demonstrates clear and concise written and verbal communication skills
- Knowledge of issue tracking and reporting using tools
- Bachelor's/University degree or equivalent experience
- Intermediate/advanced spoken English
- **Job Family Group**:
Technology
- **Job Family**:
Applications Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster.
View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting

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