Business Sys. Analysis Senior Associate

hace 1 día

San José, Costa Rica Hashmap A tiempo completo

**Req ID**:270460

We are currently seeking a Business Support Senior Associate to join our team in Escazu, San Jose, Costa Rica.
**Position's General Duties and Tasks**:

- _Works on assignments where independent judgment is required in resolving problems and making recommendations.
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- _Works on problems where facts may be incomplete or in a form not readily usable, where further investigation is necessary to define problems before proceeding.
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- _Determines research methods, identifies appropriate source materials, and prepares standard and complex documents at the request of operating unit served.
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- _Risk & Control (R&C) in the IT area.
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- _Responsible for the coordination of the Manager Control Assessment (MCA) for the IT area and its alignment with local and regional teams.
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- _Identify key controls in IT processes.
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- _Execute controls related to the IT area, as well as monitor their results.
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- _Identify emerging risks for the IT area.
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- _Provide support to the IT area in the "Annual Risk Assessment" and "Quartly Risk Assessment" processes, in coordination with the regional and local teams.
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- _Regulatory Compliance SUGEF Regulations.
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- _Provide support in the preparation and coordination of the ordinary and extraordinary IT Technology Regulatory Committees (preparation of presentations, preparation of the calendar of ordinary sessions, documentation of the minutes resulting from the sessions).
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- _Provide support to regional control and risk teams in internal and proactive IT reviews, especially in obtaining local evidence.
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- _Compliance with the Record Management policy.
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- _Annually update the inventory of IT-related records.
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- _Coordinate with the local area (OTRC) the deletion, addition and/or destruction of IT inventory records.
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- _Keep Record Management SharePoint updated, as well as other locations where documents/records that are on hold are stored.
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- _Carry out updating of local IT procedural documentation as appropriate.
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- _Coordinate IT with the CoB representatives of the areas (BRC) the fulfillment of the annual Business Continuity programs and processes according to the plan and schedule of activities that the regional office determines during the year: BIA (Impact Analysis of processes), BRP (Definition and documentation of contingency processes), CMP (Crisis management), Local and regional testing, etc.
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**Qualifications**

**Must have Skills**:

- _Proficient writing, analytical and problem-solving skills.
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- _Good client service skills.
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- _Good organization and time management skills.
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- _Demonstrated ability to drive continuous improvement and solve problems in a team environment.
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- _Proactive and self-motivated, with the ability to prioritize multiple tasks under tight deadlines and work independently.
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- _Depth knowledge in administrative and organizational processes.
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- _Experience managing audit processes, record management and MCA.
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- _Knowledge and experience in ITIL v4.
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- _Knowledge and experience in COBIT 5 or COBIT 2019.
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**Nice have Skills**:

- _Risk management.
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- _Issue management.
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**Education Requirements**
- _University Diploma in IT processes management or equivalent.
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- _Undergraduate degree or some college coursework preferred.
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- _ITIL v4 certification.
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**About NTT DATA Services**

**_NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.
We are committed to creating a diverse and inclusive environment for all employees.
If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team._

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