Client Services Associate Ii
hace 12 horas
Job Description Job description Customized set ups (subcode creation and/or pricing implementation) High Touch Reseller Assignments managing entire support relationship Support of U.S. Government accounts Diagnoses, resolves problems related to but not limited to: o specific requests o technical support o billing o account maintenance o subcode maintenance o data issues o product descriptions o pricing Aid clients or sales with set up or billing inquiries Handle client escalations from calls/emails/surveys Maintain and update critical account and pricing tables Educate customers on our products, policies and procedures Attend Sales/Client meetings Assist with special projects Submit request to Commercial Relations file and data research as needed Aid with complex Government account user onboarding Participate in annual audit of Client Care procedures and job aids May lead training and/or demonstrations for specific products or client responsibilities Help with more complex product implementations (ie: API, FusionIQ, DecisionIQ) Help with special projects (one time or ongoing) Help import and portfolio management processes Ensure access to BusinessIQ Alerts Ensure access to MyExperian Portal Coordinate support efforts between multiple Experian departments (ie: API Support, Ask Tech, etc) General Responsibilities: Subcode maintenance Knowledge of Consumer and/or Commercial products and services Use Salesforce to engage Support assistance Use Salesforce to track and log all activities relevant to customer Qualifications Qualifications 2+ years of experience, knowledge of Excel (can maintain complex spreadsheets) access Good organization and strong communication skills.
Additional Information This is a permanent home-based role in Costa Rica.
No Visa sponsorship or relocation available.
** Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Experian is proud to be an Equal Opportunity and Affirmative Action employer.
Our goal is to create a successful, inclusive and diverse team where people love their work and love working together.
We believe that diversity, equity and inclusion is important to our purpose of creating a better tomorrow.
We value the uniqueness and want you to bring your whole, authentic self to work.
For us, this is The Power of YOU and it ensures that we live what we believe.
Experian Careers - Creating a better tomorrow together Find out what its like to work for Experian by clicking here #LI-REMOTE #LI-SA1
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