Professional Services Operations Analyst

hace 3 semanas

San José, San José, Costa Rica Splunk A tiempo completo

Splunk is here to build a safer and more resilient digital world.
The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable.
While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work.
If you become a Splunker, we want your whole, authentic self, what we call your "million data points".
So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.
**Responsibilities**:
**Global Reporting & Metrics**
- Generating, formatting & distribution of several reports on a weekly, bi-weekly, monthly & quarterly basis.
- Tracking of timely action and/or return of said reports and actionable items.
- Reviewing completed, actionable reports for accuracy.
- Reporting of findings (returns, action, accuracy, etc.)
to team managers.
- Tracking and reporting of target metrics.
- Analyzing of processes and reporting and providing feedback of potential ways to streamline and/or automate.
- Communication with internal employees, external partners & customers.
- Fielding & auctioning requests and/or questions coming into the shared mailboxes.
- Timely communication and replies within set SLA turnaround.
**Administrative/Accounting Based Tasks**:

- Understanding and communicating organization policies.
- Assistance with filing, following up on & confirming completion of IT service desk tickets as it pertains the team and requirements/needs.
- Using training and basic OTC knowledge to problem solve and action project issues in order to allow for clean month end invoicing.
- Sophisticated clean up and problem solving in regards to customer invoicing discrepancies.
- Ability to fully review and understand terms of contracts (SOWs, PSAs, Order Documents, Etc.)
as it impacts billing/invoicing, payment terms and special accounting needs.
- Assisting with and being a back up for Splunk's monthly invoicing cycle
- Ability to participate in the changing processes as we merge with Cisco; this includes being able to manage Splunk's PS monthly billing process but subsequently Cisco's new "billing" style processes, as they will run parallel for some time.
- Performing and managing onboarding and offboarding of personnel in/out of Splunk's PS related systems.
**Requirements**:

- Extremely diligent and pays attention to details.
- Ability to analyze and solve problems, perform sophisticated tasks, and prioritize multiple projects and responsibilities.
- Asking "why" or performing detective work before jumping to assist and complete asks from other teams, organizations and customers.
- Strong interpersonal skills and the ability to work effectively with a wide range of individuals in a diverse community.
- Knowledge of general business practices and procedures.
- Experience in customer service & customer/vendor support roles.
- Experience working with senior management and proficient in the practices and demands of progressive and evolving Services organizations.
- Proficient in MS Office Suite, with a focus in intermediate Excel skills.
- SalesForce and/or FinancialForce experience REQUIRED.
- Basic MS suite experience REQUIRED (Excel, Word, PowerPoint).
- Google office suite experience preferred but not required (Google docs, Gmail, GDrive, etc)
- Ability to handle high volume of inquiries.
- Solid understanding of 2 sides of accounting (AR vs AP / customer v.s.
vendor).
Basc OTC process understanding REQUIRED.
- Excellent communication skills
- Technology or software background REQUIRED.
**Splunk is an Equal Opportunity Employer**

At Splunk, we believe creating a culture of belonging isn't just the right thing to do; it's also the smart thing.
We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive.
Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws.
We consider qualified applicants with criminal histories, consistent with legal requirements.

  • Software And Services Sales Operations Analyst

    hace 2 semanas

    San José, San José, Costa Rica Intel A tiempo completo

    Join us in Portfolio Business Development (PBD), New Business Capabilities (NBC) as we look to lead the corporation in transforming businesses and the way we live by making it simple to create exciting, new products and solutions.As a NBC Software and Services Sales Operations Analyst you will help us create, execute and transform our internal business...

  • As400 It Operations Analyst

    hace 4 semanas

    San José, San José, Costa Rica Ex2 Outcoding A tiempo completo

    **Become an Outcoder as an AS400 IT Operations Analyst**We seek an enthusiastic IT Operations Analyst to join our dynamic team at Outcoding.This role is critical to ensuring our IT services' smooth operation and availability, contributing directly to our mission of delivering high-quality software solutions.You will be part of a vibrant team working on...

  • Associate - Procurement Services

    hace 4 semanas

    San José, San José, Costa Rica Wns Global Services A tiempo completo

    Company Description**WNS (Holdings) Limited (NYSE**: WNS) is a global Business Process Management (BPM) leader.WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Business Analyst, Operations

    hace 2 semanas

    San José, San José, Costa Rica Western Union A tiempo completo

    **Business Analyst**:- Santa Ana, Costa Rica**Are you looking to play a key role in helping combat financial crime?Are you ready to unleash your potential in a global business that is committed to moving money for better?Join Western Union as a Business Analyst.**Western Union powers your pursuit.**We are looking for someone to join our Business Process...

  • Professional Services Manager With Portuguese And

    hace 2 semanas

    San José, San José, Costa Rica Acronis A tiempo completo

    Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on.We are in an exciting phase of rapid-growth and expansion and looking for a Professional Services Manager who is ready to join us in creating a...

  • Technical Lead Node Developer

    hace 1 día

    San José, San José, Costa Rica Tether Operations Limited A tiempo completo

    About Tether Operations LimitedTether Operations Limited is a pioneering company in the industry, rapidly expanding into various sectors such as secure and unstoppable communication technologies, energy production, mining, and further fintech infrastructure. Our dynamic team operates entirely remotely, uniting talent from every corner of the globe.We strive...

  • Merchandising Operations Analyst

    hace 4 semanas

    San José, San José, Costa Rica Backcountry A tiempo completo

    **Merchandising Operations Analyst**Reports to**:Merchandising Operations Manager**Department**:Operations**Location**:San Jose, Costa Rica**Backcountry is seeking administrative, operations, or accounting professionals with advanced verbal and written English skills to join the Operations team in San Jose, Costa Rica.The Merchandise Operations Analyst...

  • Senior Analyst, Operations Tech

    hace 3 semanas

    San José, San José, Costa Rica Western Union A tiempo completo

    **Senior Analyst, Technology Operations - Santa Ana, Costa Rica**Do you want to be an operations' superhero?Are you energized by supporting others in the technology field?Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive?Then, it's time to join Western...

  • Business Analyst, Support Operations

    hace 3 semanas

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    Do you want to join an innovative team of engineers and analysts who use machine learning and analytical techniques to create state-of-the-art solutions for providing better value to Amazon's Sellers, Vendors, and Customers?Are you excited by the prospect of analyzing large amounts of data to solve real-world problems?Do you like to own end-to-end business...

  • Senior Analyst

    hace 3 semanas

    San José, San José, Costa Rica Wns Global Services A tiempo completo

    Company Description**WNS (Holdings) Limited (NYSE**: WNS) is a global Business Process Management (BPM) leader.WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Analyst, S&T Contracts Back-Office

    hace 2 semanas

    San José, San José, Costa Rica World Fuel Services A tiempo completo

    At World Fuel Services, our employees are the key to our global success.We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team.Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued.Our high-performance...

  • It Business Analyst Ii

    hace 2 semanas

    San José, San José, Costa Rica World Fuel Services A tiempo completo

    At World Fuel Services, our employees are the key to our global success.We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team.Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued.Our high-performance...

  • Analyst, A/P Cash Disbursement

    hace 3 semanas

    San José, San José, Costa Rica World Fuel Services A tiempo completo

    At World Fuel Services, our employees are the key to our global success.We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team.Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued.Our high-performance...

  • Associate Operations Analyst

    hace 3 semanas

    San José, San José, Costa Rica Moody'S A tiempo completo

    The Regulatory Support and Controls (RSC) team in MIS Operations is responsible for the execution, support, remediation and controls of processes and enabling technology that support the end-to-end credit rating process and regulatory-mandated processes.RSC is looking for a Senior Ops Analyst to join the team.The Associate Ops Analyst serves a primary role...

  • Data Governance Operations Analyst

    hace 2 semanas

    San José, San José, Costa Rica Western Union A tiempo completo

    **Data Governance Operations Analyst - Santa Ana, Costa Rica**Want to do work on a massively global scale with a FINTECH company that is poised to revolutionize the industry?Would you like to be a part of great work happening in Western Union to reimagine the customer experience enabling the vision of making the cross-currency, cross-border money movement...

  • Operations Reports Analyst

    hace 3 semanas

    San José, San José, Costa Rica Dwellworks Costa Rica Ltd A tiempo completo

    Position SummaryThe Operations System Administer, Contracts, and Quality will act as the central point of ownership for all system administration and input of data for Destination Services contracts and quality score data.This position will act as matrix role providing support to Global Destination Services, Supply Chain, Accounting, and Information...

  • Professional Services Project Coordinator

    hace 3 días

    San José, San José, Costa Rica Splunk A tiempo completo

    A little about us.Splunk is the key to enterprise resilience for the 11,000+ organizations that use our Unified Security and Observability Platform.We regularly appear on a lot of "Best Places to Work" lists and we think it's because we encourage our Splunkers to bring their whole, authentic selves.So bring your work experience, problem-solving skills and...

  • Business Process Analyst

    hace 10 horas

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    At Amazon Support Services Costa Rica Srl - B20, we are seeking a skilled Business Process Analyst to join our team. As a key member of our Global Finance Operations team, you will be responsible for managing customer relationships throughout the bankruptcy life cycle.The ideal candidate will have 3+ years of experience in tax, finance, or a related...

  • Associate Operations Analyst

    hace 3 semanas

    San José, San José, Costa Rica Zm Financial Systems A tiempo completo

    Imagine what we can INSPIRE with youMoody's empowers people to make better decisions and achieve brighter futures.This is what motivates us to bring out the best in our products and our people.Join us.Forward Together.Moody's Investors Service is among the world's most respected and widely utilized sources for credit ratings and research.Our opinions and...

  • Sr. Professional Services Consultant

    hace 2 semanas

    San José, San José, Costa Rica Zscaler A tiempo completo

    Company DescriptionWith more than 10 years of experience developing, operating, and scaling the cloud, Zscaler Government Solutions serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations.In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them...