Team Leader

hace 22 horas

Liberia, Costa Rica Tui A tiempo completo

Join our global TUI Musement Team based in **Liberia, Costa Rica** as Team Leader -Tour Guides.
Your mission will be to ensure that our Guides & Freelances provide engaging and relevant information to our guests during our tours

**This is a locally employed position.
You must have the right to live and work in Costa Rica before applying.
If you live in Europe and would like to work abroad - please search for our 'flexible' jobs.
**

**ABOUT THE JOB**
- Lead the group of guides working for the company as well as freelancers.
- Contracting freelance guides when required.
- Tracking of service results measured by Customer services Questionnaires and taking needed actions to reach expected service targets.
- Daily assignation of tour guides' role for the daily excursion schedule, tour assignations, and control of their working hours.
- Guide our one-day and excursions, multiday tours, shore excursion operations when required.
- Site inspections and reports of our tour locations.
**ABOUT YOU**
- Being Certified or Licensed as General Tour Guide by the y Costa Rica Tourism board would be an advantage.
- Microsoft Office, TEAMS knowledge ease of technology is a must.
- An experienced individual in the tourism business.
Experience in a similar role or any administrative career background is advantageous.
- Fluent in Verbal and written English, an extra European language would be advantageous (French, German etc)
- Ability to work under pressure, and problem-solving decision-making.
- Driving license B-1 would be advantageous.
- Someone who never stops looking ahead, seeking new ways to delight customers.
- Easily adapts to a variety of changes to ways of working and quickly learns a new skill
- Responsible, Customer service oriented

**ABOUT OUR OFFER**
- Competitive salary and benefits as standard
- Career progression opportunities in more than 50 countries worldwide
- Develop yourself as part of a friendly, richly diverse and virtual international team
- Exceptional approach to your learning - access to free learning platforms & language lessons

TUI Musement is a leading Tours & Activities business.
It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide.
There are over 130,000 'things to do' in all major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers.
We also offer services to cruise lines through Intercruises Shoreside & Port Services in ports worldwide.
TUI Musement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group.
We love to see your uniqueness shine through and inspire the future of travel.
If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.
**#TUIJobs #TUIMusement

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