Business Analyst L

hace 1 semana


San Francisco, Heredia, Costa Rica Object Technology Solution A tiempo completo

**OTSI** (**Object Technology Solutions, Inc**) has an immediate opening for a Business Analyst l.

BUSINESS ANALYST l (HYBRID)

MAJOR RESPONSIBILITES:

- Responsible for delivering high quality, timely and efficient response of the Alias Inbox.
- Provide accurate responses based on internal and external customer queries related to Global ELA Reporting.
- Leverage tools such as Quick Base, SharePoint, Public Folder, Admin Portal for queries research.
- Maintain expertise in understanding ELA contracts and its terms and conditions.
- Analyze customer's install base and deployment reports.
- Identify correct path for resolution for different queries in order to assure customer satisfaction.
- Work as a liaison with internal teams to ensure that proper actions are taken to fulfill every need.
- Assignment of workload every week.
SKILLS AND ABILITIES REQUIRED:

- Excellent written and oral communication skills (English B2+)
- Self-motivated and ability to multi-task.
- Analytical, critical thinking and logical mindset.
- Quality management.
- Strong work ethic and sense of responsibility.
- Lead conversations/Meetings.
QUALIFICATIONS AND EXPERIENCE
- Minimum 1-3 years of experience working in Contracts, License Compliance, Auditing, Accounting or Financial Data Analysis or Sales Operations required.
- Experience working successfully within the software/technology sector and in a global matrix-managed environment.
- Experience performing basic commercial contract analysis preferred.
- Strong project management, planning, and organization skills, including ability to handle multiple priorities simultaneously in a fast-paced dynamic environment.
- Continuous improvement attitude and proven competency including a proactive approach to identifying problems and providing and implementing solutions.
- Ability to clearly communicate complex licensing concepts and collaborate professionally with internal cross-functional teams including Sales, Sales Operations and Legal.
Technical Skills
- Proficiency using MS Office, especially MS Excel; MS Outlook and SharePoint Required.
- Search Engines, Web Analytics and Business research tools.
About us

Founded in 1999 and headquartered in Overland Park, Kansas, OTSI offers global reach and local delivery to companies of all sizes, from start-ups to Fortune 500s.
Through offices across the US and around the world, we provide universal access to exceptional talent and innovative solutions in a variety of delivery models to reduce overall risk while optimizing outcomes; enabling our customers to thrive in a global economy.
Join us today, as we assure you 1500+ friends and a great career; Happiness begins at a great workplace...
Working with OTSI gives you the assurance of a successful, fast-paced career.
Exposure to infinite opportunities to learn and grow, familiarity with cutting-edge technologies, cross-domain experience and a harmonious environment are some of the prime attractions for a career-driven workforce.
Feel free to refer this opportunity to your friends and associates if you are not available.
We have a referral policy.
**Job Type**: Contract


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