Client Specialist

**Location**:
Cartago, Costa Rica, CR

**Job Family**: Information Technology

**Country/Region**: Costa Rica

We are looking for Client Specialist.
Coloplast develops products and services that make life easier for people with very personal and private medical conditions.
In Coloplast Business Centre we are responsible for global financial operations, orders administration, HR and IT support, marketing & data analysis activities, and many others.
If you have the right profile and the right amount of curiosity and ambition you can be a part of this exciting challenge.
Curiosity works here
Join us and become part of our great team of IT specialists in Coloplast's Global Client team.
Coloplast develops products and services that make life easier for people with very personal and private medical conditions.
In Coloplast Business Centre we are responsible for global financial operations, orders administration, HR and IT support, marketing & data analysis activities, and many others.
If you have the right profile and the right amount of curiosity and ambition you can be a part of this exciting challenge.
Curiosity works here
About the department

Global IT takes care of everything from supporting phones and computers to engaging into large business development projects for all parts of the Coloplast organization.
We support our colleagues and cooperate with them on how to make the best technology decisions.
We work as One IT - no matter where we are located, we seek to contribute with the right competences at the right time.
Global Client is a part of Global IT and operates out of our offices in Poland and Denmark.
About the job

**Responsibilities**:

- Participate in management and support of our hand scanner fleet: Standardize OS versions supported & upgrades, locking them down etc.
using our MDM tool (SOTI)
- Participate in managing our print solutions
- 3rd level support and troubleshooting of Windows OS cases and management of this (GPO, MEMCM/SCCM/Intune + PowerShell)
- Build software packages for general deployment based on requests and applicable processes
- Lifecycle management of existing software packages in software catalogue
- Facilitate mass deployment and other tasks on PC clients typically initiated through Microsoft Endpoint Configuration Manager (MEMCM/SCCM)
- Provide input for the creation of roadmaps for the area of responsibility
- Take a coordination role in the delivery of projects/activities extending or enhancing the client technology area that may also require onsite presence.
**Requirements**:

- 3+ years of experience working with administration of and software deployment to MS Windows clients in a larger organization
- Practical experience and understanding of the following technologies: MEMCM, AD, group policies, DHCP, Network and scripting (e.g., PowerShell), or similar tools
- Fluently in English, spoken and written
- The ability to communicate (orally and in writing) very technical material to non-IT staff
- Expert Technical IT skills (e.g.
OS, network, server)

Competencies
- Strong communicative skills
- Global mindset
- Self-driven and able to take personal ownership
- Able to abstract from common solutions and generate new creative solutions
- Service minded and result-oriented - ability to provide "that little extra"
- Focused on delivering best quality solutions
- Future oriented mindset
- Team oriented
- Structured and systematic
- Good sense of humor

We offer
- No probation period - long-term contract from the start
- Challenging tasks and growth opportunities in a motivating work environment
- Gaining experience in an international organization
- Competitive salary with attractive benefit package
- Opportunity to use and develop foreign languages in daily work
- Fantastic work atmosphere full of respect and partnership
- Internal trainings

That's not all
We have even more for you
- Modern workplace
- No dress code zone
- Great winter and summer events, and family picnics
- Delicious coffee and fresh fruits
- Private medical care
- Sports card
- Transportation co-funding
- Restaurant card
- Holiday bonus and occasional cards

Deadline

Why Coloplast?
Coloplast develops products and services that make life easier for people with personal and private medical conditions.
Working closely with the people who use our products, we create solutions that are sensitive to their special needs.
We call this Intimate Healthcare.
**We are guided by three values**:
**Closeness**: we work closely with our customers to find solutions that meet their specific needs.
**Passion**: we work passionately to create new and innovative products that improve the quality of life for our customers.
**Respect and responsibility**: we have deep respect for the private nature of the condition our customers face.
Therefore, it's our responsibility to find not only medical solutions, but also ways to minimize the trauma and taboo associated with these conditions.
Our business includes